AI customer support features comparison:Customerlyvs Neople

Customerly vs. Neople vs. My AskAI

AI Customer Support Features

Customerly and My AskAI both offer AI customer support features aimed at deflecting support tickets. Neople does not provide AI customer support features, focusing instead on AI features for support agents.

AI Features for Support Agents

Neople and My AskAI offer AI features specifically designed to assist support agents. Customerly does not provide this capability, making it less versatile in this regard compared to My AskAI and Neople.

Price Plans

Customerly's pricing plans range from $9 to $299 per month, depending on the tier. Neople's pricing starts at €1500 per month, making it significantly more expensive. My AskAI offers plans starting at $60 per month, up to a custom-priced enterprise plan, with a 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI services, Customerly charges $300 per 1,000 tickets/chats, while Neople charges $334. My AskAI is more cost-effective, charging only $99 per 1,000 tickets/chats.

Usage Tiers

Customerly offers usage-based billing for its higher-tier plans, while Neople does not provide specific information on usage tiers. My AskAI provides clear usage tiers: Essentials includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Customerly and My AskAI offer human handover capabilities, ensuring seamless transition from AI to human agents when needed. Neople does not provide information on this feature.

Conversation Analytics/Insights

Customerly and My AskAI both offer conversation analytics and insights, allowing businesses to monitor and optimize their customer interactions. Neople does not provide details on this feature.

AI Email Assistant

Customerly and My AskAI both include AI email assistant features, whereas Neople does not offer this capability.

Email Lead Capture

Customerly and My AskAI also provide email lead capture functionalities, but there is no information on this feature for Neople.

Content Limits

Customerly imposes interaction limits based on the plan, ranging from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it more flexible.

Number of Chatbots/Agents

Customerly and Neople do not provide specific details regarding the number of chatbots or agents. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

Customerly offers a hosted help center, while My AskAI does not. Neople does not provide information on this feature.

Chatbot Flow Builder

Customerly includes a chatbot flow builder, which is not available in My AskAI. Neople does not provide information on this feature.

Integrations (Content/Knowledge)

Customerly integrates with Help Center, while My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not provide details on content or knowledge integrations.

Integrations (End Users)

Customerly integrates with platforms like Wordpress, Zapier, and Google Analytics. My AskAI offers extensive integrations with end-user platforms including Zendesk, Intercom, HubSpot, Slack, Teams, and more. Neople does not provide information on end-user integrations.

GDPR Compliance

All three platforms, Customerly, Neople, and My AskAI, are GDPR compliant, ensuring data protection and privacy.

SOC-2 Compliance

Neople is SOC-2 compliant, while Customerly and My AskAI are not.

Support

Customerly and Neople do not provide specific details about their support options. My AskAI offers varying levels of support based on the plan, including web, email, video, and a dedicated success manager for enterprise clients.

AI Models Available

Customerly and My AskAI both utilize GPT-4o models. My AskAI offers additional models for enterprise clients, including Claude and Gemini. Neople does not provide information on the AI models used.

API Access

Both Customerly and My AskAI offer API access, while Neople's API access information is not provided.

In summary, My AskAI stands out for its comprehensive AI features, cost-effective pricing, extensive integrations, and flexible usage tiers, making it a strong contender in the AI customer support market.