Customerly and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of pricing plans tailored to different business needs, starting from the Essential plan at $9 per month to the Enterprise plan at $299 per month, with usage-based billing for higher tiers. The cost per 1,000 tickets or chats is $300. Key features of Customerly include human handover, analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for customer support automation.
LiveHelpNow, on the other hand, provides a modular pricing structure where services are charged per agent, such as live chat and texting at $21 per agent and call management at $9 per agent. Additional features like the chatbot and Hue AI are priced separately at $95 and $300 per month, respectively. While it also supports human handover, analytics, and email lead capture, it does not include an AI email assistant. The price per 1,000 tickets or chats is provided on application (POA), indicating a potentially more customized pricing approach. This modular and potentially customizable pricing may appeal to businesses looking for specific functionalities without committing to a comprehensive package.
| Feature | Customerly | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | POA | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms, Customerly, LiveHelpNow, and My AskAI, offer AI customer support features. This includes capabilities such as automated responses, conversation analytics, and human handover.
Customerly does not offer AI features specifically for support agents. In contrast, both LiveHelpNow and My AskAI provide these features, enhancing the efficiency and effectiveness of support teams.
Customerly offers four pricing tiers: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. LiveHelpNow's pricing is more modular, with separate charges for different features such as live chat and texting at $21 per agent, and chatbot services at $95 per month. My AskAI offers three pricing plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
Customerly charges $300 per 1,000 tickets or chats. LiveHelpNow's pricing for this metric is provided on request. My AskAI offers a more competitive rate at $99 per 1,000 tickets or chats.
Customerly's usage tiers vary by plan, with the Essential plan not offering usage-based billing, while other plans do. LiveHelpNow does not provide specific usage tiers. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Customerly, LiveHelpNow, and My AskAI all offer conversation analytics and insights to help businesses understand and improve their customer interactions.
Customerly and My AskAI provide AI email assistants, while LiveHelpNow does not offer this feature.
All three platforms support email lead capture, helping businesses to gather and manage potential customer information effectively.
Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. LiveHelpNow does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Customerly and LiveHelpNow do not specify the number of chatbots or agents supported. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan supports unlimited chatbots.
Customerly and LiveHelpNow offer hosted help centers, whereas My AskAI does not provide this feature.
Customerly includes a chatbot flow builder, but this feature is not available in LiveHelpNow or My AskAI.
Customerly integrates with Help Center content. LiveHelpNow supports website, documents, and Help Center integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly integrates with platforms such as WordPress, Zapier, and Google Analytics. LiveHelpNow's integrations can be found on their website. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, ensuring they meet data protection regulations.
None of the platforms are SOC-2 compliant.
Customerly and LiveHelpNow do not specify their support options. My AskAI offers varying levels of support depending on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise.
