Customerly and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a tiered pricing model with plans ranging from $9 to $299 per month, with usage-based billing for its higher tiers. The cost per 1,000 tickets or chats is $300. Key features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities, positioning it as a robust tool for businesses looking to manage customer interactions and gather actionable data.
LivechatAI, on the other hand, offers a more granular pricing structure with plans from free to $389 per month and a lower cost per 1,000 tickets or chats at $55. It provides a range of message allowances across its tiers, including unlimited messages for its Advanced and Expert plans. Like Customerly, LivechatAI supports human handover and analytics/insights, but it does not include an AI email assistant. Both tools offer email lead capture, though LivechatAI's lower price point and message-based tiers may appeal to businesses with different needs and budgets.
| Feature | Customerly | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $55 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three AI customer support agents to help understand their market positioning.
All three platforms—Customerly, LivechatAI, and My AskAI—offer AI customer support features. This ensures that they can handle customer queries autonomously, reducing the workload on human agents.
While Customerly does not offer AI features specifically for support agents, both LivechatAI and My AskAI do. This additional functionality can assist support agents in managing and resolving tickets more efficiently.
Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. LivechatAI provides a free tier and four paid plans ranging from $39/month to $389/month. My AskAI has three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three platforms. Customerly charges $300, LivechatAI charges $55, and My AskAI charges $99. This makes LivechatAI the most cost-effective for handling large volumes of tickets.
Customerly's usage is based on billing tiers, with specific limits for each plan. LivechatAI offers a range from 100 GPT-4 messages in the free tier to unlimited messages in the Advanced and Expert plans. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
All three platforms support human handover, allowing complex queries to be transferred to human agents when necessary.
Customerly, LivechatAI, and My AskAI all offer conversation analytics and insights, helping businesses to understand and improve their customer support interactions.
Customerly and My AskAI provide an AI email assistant, while LivechatAI does not. This feature can help in automating email responses and managing email-based support queries.
All three platforms include email lead capture features, aiding in the collection and management of potential customer information.
Customerly has specific interaction limits depending on the plan, ranging from 1,000 to 50,000 interactions. LivechatAI offers unlimited interactions in its higher-tier plans, while My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Customerly does not specify the number of chatbots or agents. LivechatAI offers a range from 1 AI bot in the free and Basic plans to 10 AI bots in the Expert plan. My AskAI provides 1 chatbot in Essentials and Pro plans, with the Enterprise plan offering unlimited chatbots.
Customerly offers a hosted help center and a chatbot flow builder, which are not available in LivechatAI and My AskAI.
Customerly integrates with its Help Center, while LivechatAI supports various content sources like websites, files, and sitemaps. My AskAI offers extensive content integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more.
Customerly integrates with platforms like WordPress, Zapier, and Google Analytics. LivechatAI supports Slack, WhatsApp, and Make.com. My AskAI offers a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and several others, providing greater flexibility.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager for Enterprise plans, which is more comprehensive compared to the other two platforms.
Customerly and My AskAI both use GPT-4, with My AskAI
