AI customer support features comparison:Customerlyvs Kommunicate

Overview of AI Customer Support Tools

Customerly, Kommunicate, and My AskAI are AI-driven customer support tools designed to reduce the volume of support tickets by automating interactions and providing self-service options to users. Each platform offers a unique set of features, pricing plans, and capabilities aimed at different market segments.

AI Customer Support Features

All three platforms—Customerly, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Customerly nor Kommunicate offer.

Pricing Plans

Customerly offers four pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Kommunicate's pricing starts higher with Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. My AskAI offers Essentials at $60/month, Pro at $99/month, and Enterprise with price on application (POA). My AskAI also provides a 30-day free trial on all plans without requiring a credit card, which is a notable advantage.

AI Price Per 1,000 Tickets/Chats

The cost of AI per 1,000 tickets or chats is $300 for Customerly, $84 for Kommunicate, and $99 for My AskAI. Kommunicate offers the most cost-effective solution in this regard, while My AskAI provides a more balanced option between cost and features.

Usage Tiers

Customerly's usage tiers vary by plan, with usage-based billing for Startup, Pro, and Enterprise plans. Kommunicate offers 1,000 messages for Lite, 5,000 for Advanced, and custom pricing for Enterprise. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with an additional $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions between AI and human agents and offering valuable data on customer interactions.

AI Email Assistant

Both Customerly and My AskAI include an AI email assistant, whereas Kommunicate does not offer this feature. This can be a crucial component for businesses that rely heavily on email communication.

Email Lead Capture

All three platforms—Customerly, Kommunicate, and My AskAI—offer email lead capture capabilities, making them suitable for businesses looking to generate leads through automated interactions.

Content Limits

Customerly has specific interaction limits based on the plan, ranging from 1,000 to 50,000 interactions. Kommunicate's content limits are not specified. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots or agents. Kommunicate's details are also not specified. My AskAI offers one chatbot in Essentials and Pro plans (with two modes: public and private) and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly is the only platform that offers a hosted help center. Both Customerly and Kommunicate provide a chatbot flow builder, while My AskAI does not include this feature.

Integrations (Content/Knowledge)

Customerly integrates with its Help Center. Kommunicate supports web scraping, FAQs, various document types, and integrations with Zendesk, Helpscout, and Salesforce. My AskAI offers comprehensive integrations with websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Customerly integrates with several platforms including WordPress, Zapier, and Google Analytics. Kommunicate's integrations are available on their website. My AskAI provides extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support levels vary, with Kommunicate offering email, knowledge base, live chat, and phone support for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.

AI Models and API Access

All three platforms utilize the GPT-4o model. My AskAI additionally offers Claude and Gemini models in the Enterprise plan. API access is available across all platforms.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with its AI features for support agents, comprehensive integrations, flexible content limits, and a balanced pricing structure. This makes it a versatile option for businesses seeking an advanced AI customer support solution.