Customerly and Helpkit are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of pricing plans starting from $9 per month for the Essential plan, which does not include usage-based billing, to $299 per month for the Enterprise plan, which does. The cost per 1,000 tickets or chats is $300. Customerly provides features such as human handover, analytics and insights, AI email assistant, and email lead capture, catering to various business needs with its comprehensive suite of tools.
Helpkit, on the other hand, has a more straightforward pricing structure with plans ranging from $19 per month for the Starter plan to $79 per month for the Professional plan. Additionally, Helpkit offers a specialized AI Chatbot plan for $49 per month, with a cost per 1,000 tickets or chats at $49. While Helpkit includes analytics and insights and email lead capture, it does not support human handover or an AI email assistant. This positions Helpkit as a more cost-effective option for businesses with different requirements compared to Customerly's broader feature set and higher price point.
| Feature | Customerly | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $49 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Customerly, Helpkit, and My AskAI are AI-powered customer support solutions designed to deflect support tickets and streamline customer interactions. Each platform offers unique features and pricing plans, catering to different business needs.
All three platforms—Customerly, Helpkit, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Customerly nor Helpkit provides.
Customerly offers a range of pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Helpkit's plans include Starter at $19/month, Business at $39/month, and Professional at $79/month, with an additional HelpKit AI Chatbot available for $49/month. My AskAI's pricing is structured into Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Customerly charges $300, significantly higher than Helpkit's $49. My AskAI offers a middle-ground option at $99, providing a balance between cost and functionality.
Customerly's usage tiers are based on the plan, with the Essential plan not offering usage-based billing. Helpkit does not provide specific information on usage tiers. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond these limits.
Both Customerly and My AskAI support human handover, allowing for seamless transition from AI to human agents. Helpkit does not offer this feature.
All three platforms—Customerly, Helpkit, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve their customer interactions.
Customerly and My AskAI both provide AI email assistants, enhancing email communication capabilities. Helpkit does not offer this feature.
All three platforms support email lead capture, aiding businesses in growing their contact lists and nurturing potential customers.
Customerly's content limits vary by plan, ranging from 1,000 interactions in the Essential plan to 50,000 interactions in the Enterprise plan. Helpkit does not provide specific content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Customerly and Helpkit do not specify the number of chatbots or agents available. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly and Helpkit both offer hosted help centers, while My AskAI does not provide this feature.
Customerly includes a chatbot flow builder, which is not available in Helpkit or My AskAI.
Customerly integrates with Help Center, while Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly integrates with platforms like WordPress, Zapier, and Google Analytics, among others. Helpkit primarily integrates with websites. My AskAI offers a broad range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support options, including web, email, video, and a dedicated success manager for Enterprise plans. Customerly and Helpkit do not provide specific support details.
Customerly and My AskAI use GPT-4o, with My AskAI also offering Claude and Gemini models for Enterprise plans. Helpkit uses GPT-4. Both Customerly and My AskAI provide API access, while Helpkit does not.
Customerly, Helpkit, and My AskAI each offer valuable AI customer support solutions with distinct features and pricing structures. My AskAI differentiates itself with AI features for support agents, extensive integrations, and robust support options, making it a comprehensive choice for businesses seeking advanced AI customer support capabilities.
