Customerly and HappyChat AI are both AI-driven customer support tools designed to deflect support tickets and enhance customer interactions. Customerly offers a range of price plans starting from $9 per month for the Essential plan, scaling up to $299 per month for the Enterprise plan. The pricing for Customerly is usage-based, with a cost of $300 per 1,000 tickets or chats. Key features of Customerly include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities, making it a comprehensive solution for businesses looking to integrate AI into their customer support systems.
In contrast, HappyChat AI provides a more cost-effective solution with a starting price of $0 for the Free plan, up to $399 per month for the Enterprise plan. The cost per 1,000 tickets or chats is significantly lower at $24. HappyChat AI offers various usage tiers, including a free tier with 50 messages per month and an enterprise plan accommodating up to 50,000 messages per month. While it lacks human handover and an AI email assistant, it does include analytics and insights, as well as email lead capture. This positions HappyChat AI as a more budget-friendly option, particularly for businesses with high ticket volumes.
| Feature | Customerly | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $24 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, HappyChat AI, and My AskAI are AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing, and capabilities to cater to different business needs. Below is a detailed comparison of these three tools.
All three platforms, Customerly, HappyChat AI, and My AskAI, offer AI customer support features, which are essential for automating responses and improving customer interaction efficiency. However, My AskAI stands out by also providing AI features specifically designed for support agents, unlike Customerly and HappyChat AI.
Customerly offers a range of pricing plans starting from $9 per month for the Essential plan to $299 per month for the Enterprise plan. HappyChat AI provides a free tier and paid plans ranging from $19 to $399 per month. My AskAI's pricing starts at $60 per month for the Essentials plan, with a Pro plan at $99 and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.
When comparing AI pricing per 1,000 tickets or chats, HappyChat AI is the most cost-effective at $24, followed by My AskAI at $99, and Customerly at $300. This makes HappyChat AI the most economical option for high-volume customer interactions.
Customerly and HappyChat AI offer usage-based billing, with HappyChat AI providing clear message limits per plan. My AskAI provides 200 to 1,000 conversations per month, depending on the plan, with additional conversations costing $0.10 each. My AskAI's tiered structure and transparent overage fees offer flexibility for growing businesses.
Both Customerly and My AskAI support human handover, ensuring that complex queries can be escalated to human agents seamlessly. HappyChat AI does not offer this feature, which may be a limitation for businesses requiring human intervention.
All three platforms provide conversation analytics and insights, allowing businesses to monitor and optimize their customer support interactions effectively.
Customerly and My AskAI include AI email assistants to automate and enhance email responses, while HappyChat AI does not offer this feature, making My AskAI a more comprehensive solution for email support.
Each platform includes email lead capture capabilities, helping businesses gather and manage leads directly through their customer support tools.
Customerly and HappyChat AI have specific content limits based on their pricing tiers. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing extensive flexibility and scalability.
HappyChat AI offers multiple chatbots per plan, ranging from 1 to 50, depending on the tier. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Customerly does not specify the number of chatbots or agents available.
Customerly includes a hosted help center and chatbot flow builder, which are not available in HappyChat AI and My AskAI. These features can be beneficial for creating structured support content and workflows.
My AskAI supports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and more. Customerly offers help center integration, while HappyChat AI supports websites and files but has fewer content integration options compared to My AskAI.
My AskAI provides extensive end-user integrations, including major CRMs, communication platforms, and social media channels. Customerly and HappyChat AI offer fewer end-user integrations, making My AskAI a more versatile choice for businesses with diverse integration needs.
All three platforms are GDPR compliant, ensuring data protection and privacy. HappyChat AI is also SOC-2 compliant. In terms of support, My AskAI offers comprehensive support options, including web, email, video, and Slack support for enterprise customers. Customerly's support details are not provided, while HappyChat AI offers tiered support based on the plan.
My AskAI and HappyChat AI leverage advanced AI models, including GPT-4 and GPT-3, respectively, with My AskAI also offering Claude and Gemini models for enterprise plans. All three platforms provide API access, enabling integration with other systems and custom development.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its comprehensive support for AI features tailored for support agents, extensive integrations, and flexible content limits. These aspects, combined with competitive pricing and diverse AI model options, position My AskAI as a versatile and scalable solution for businesses seeking advanced customer support capabilities.
