AI customer support features comparison: Customerly vs Dante

Overview of AI Customer Support Tools

Customerly, Dante, and My AskAI are AI-driven customer support tools designed to streamline and enhance customer service operations by deflecting support tickets. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs and budgets.

AI Customer Support Features

All three platforms—Customerly, Dante, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their productivity and efficiency.

Pricing Plans

Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Dante has a more complex pricing structure with a free plan and multiple paid plans ranging from $9/month to $399/month, along with additional charges for unlimited AI messages, chat records, and extra chatbots. My AskAI offers three straightforward pricing plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. My AskAI also provides a 30-day free trial for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Dante is the most cost-effective at $25, followed by My AskAI at $99. Customerly is significantly higher at $300, making it less economical for high-volume usage.

Usage Tiers

Customerly's usage tiers are based on different interaction limits per plan, whereas Dante uses message credits with varying limits per plan. My AskAI offers a more flexible approach with conversation limits per month and a per-conversation charge beyond those limits, providing more predictable costs for businesses.

Human Handover and Analytics

All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance optimization.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants to help manage customer inquiries via email. Dante does not provide this feature, giving My AskAI a slight edge in this area.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather and manage leads effectively through their AI systems.

Content Limits

Customerly's content limits vary by plan, while Dante provides character limits per chatbot. My AskAI offers unlimited webpages and documents across all plans, which can be updated automatically, providing greater flexibility and scalability.

Number of Chatbots/Agents

Dante offers a variable number of chatbots depending on the plan, while My AskAI provides one chatbot with two modes (public and private) in lower plans and unlimited chatbots in the Enterprise plan. Customerly does not specify the number of chatbots or agents included in their plans.

Hosted Help Centre and Chatbot Flow Builder

Customerly includes a hosted help center and a chatbot flow builder, features not available in Dante and My AskAI. This makes Customerly a more comprehensive solution for businesses looking for these specific functionalities.

Integrations

Customerly integrates with various content and knowledge platforms, including its Help Center. Dante supports integrations with websites, Zotero Library, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations with websites, multiple file types, and numerous third-party platforms like Notion, Confluence, SharePoint, and more, providing a more versatile integration ecosystem.

End User Integrations

Customerly, Dante, and My AskAI all offer integrations with popular end-user platforms. My AskAI stands out with a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, making it highly adaptable to different business environments.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering comprehensive support across all plans, including priority web, email, video support, and a dedicated success manager for Enterprise plans. Dante provides Discord community support and API setup assistance for higher-tier plans, while Customerly's support details are not specified.

AI Models and API Access

Customerly uses GPT-4o, while Dante offers multiple AI models, including GPT-3.5 Turbo and GPT-4o mini. My AskAI provides access to GPT-4o in its Essentials and Pro plans and offers additional models like Claude and Gemini in the Enterprise plan. All three platforms provide API access, enabling businesses to integrate their AI capabilities into existing systems.

Conclusion

In summary, while Customerly and Dante offer robust AI customer support features, My AskAI distinguishes itself with additional AI functionalities for support agents, extensive integrations, and flexible pricing plans. These features position My AskAI as a versatile and scalable solution for businesses looking to enhance their customer support operations with AI.