Customerly and Dante are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of plans from Essential to Enterprise, with pricing starting at $9 per month for the Essential plan and reaching up to $299 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $300. Customerly includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. Its usage-based billing is applicable for the Startup, Pro, and Enterprise tiers.
Dante, on the other hand, provides a more granular pricing structure with tiers ranging from a Free plan to a Business plan at $399 per month. The cost per 1,000 tickets or chats is significantly lower at $25. Dante also offers additional features like unlimited AI messages, custom domains, and extra chatbots at varying costs. While it includes human handover, analytics, and email lead capture, it does not offer an AI email assistant. Both platforms provide comprehensive analytics and insights, but Dante's pricing model offers more flexibility with add-ons and extra message credits available for purchase.
| Feature | Customerly | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $25 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Dante, and My AskAI are AI-driven customer support tools designed to streamline and enhance customer service operations by deflecting support tickets. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs and budgets.
All three platforms—Customerly, Dante, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their productivity and efficiency.
Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Dante has a more complex pricing structure with a free plan and multiple paid plans ranging from $9/month to $399/month, along with additional charges for unlimited AI messages, chat records, and extra chatbots. My AskAI offers three straightforward pricing plans: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. My AskAI also provides a 30-day free trial for all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Dante is the most cost-effective at $25, followed by My AskAI at $99. Customerly is significantly higher at $300, making it less economical for high-volume usage.
Customerly's usage tiers are based on different interaction limits per plan, whereas Dante uses message credits with varying limits per plan. My AskAI offers a more flexible approach with conversation limits per month and a per-conversation charge beyond those limits, providing more predictable costs for businesses.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance optimization.
Customerly and My AskAI both offer AI email assistants to help manage customer inquiries via email. Dante does not provide this feature, giving My AskAI a slight edge in this area.
All three platforms support email lead capture, enabling businesses to gather and manage leads effectively through their AI systems.
Customerly's content limits vary by plan, while Dante provides character limits per chatbot. My AskAI offers unlimited webpages and documents across all plans, which can be updated automatically, providing greater flexibility and scalability.
Dante offers a variable number of chatbots depending on the plan, while My AskAI provides one chatbot with two modes (public and private) in lower plans and unlimited chatbots in the Enterprise plan. Customerly does not specify the number of chatbots or agents included in their plans.
Customerly includes a hosted help center and a chatbot flow builder, features not available in Dante and My AskAI. This makes Customerly a more comprehensive solution for businesses looking for these specific functionalities.
Customerly integrates with various content and knowledge platforms, including its Help Center. Dante supports integrations with websites, Zotero Library, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations with websites, multiple file types, and numerous third-party platforms like Notion, Confluence, SharePoint, and more, providing a more versatile integration ecosystem.
Customerly, Dante, and My AskAI all offer integrations with popular end-user platforms. My AskAI stands out with a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, making it highly adaptable to different business environments.
All three platforms are GDPR compliant, but none are SOC-2 comp
