AI customer support features comparison: Customerly vs CustomGPT
Customerly and CustomGPT are AI customer support tools designed to help businesses manage and deflect support tickets efficiently. Customerly offers a range of pricing plans starting from $9 per month for the Essential tier, which does not include usage-based billing, up to $299 per month for the Enterprise tier with usage-based billing. The cost per 1,000 tickets or chats is $300. Customerly supports human handover, providing the flexibility to transfer complex queries to human agents, and includes features like analytics and insights, an AI email assistant, and email lead capture.
On the other hand, CustomGPT offers a slightly lower cost per 1,000 tickets or chats at $250 and has three pricing plans: Standard at $99 per month, Premium at $499 per month, and a customizable Enterprise plan. Unlike Customerly, CustomGPT does not support human handover but does provide analytics and insights and email lead capture functionalities. However, it lacks an AI email assistant. CustomGPT's usage tiers are based on the number of GPT-4 queries, with the Standard plan allowing 1,000 queries per month and the Premium plan allowing 5,000 queries per month.
In summary, while both Customerly and CustomGPT provide robust AI customer support solutions, they cater to different needs and budgets. Customerly offers a more comprehensive set of features including human handover and an AI email assistant, making it potentially more suitable for businesses requiring extensive support capabilities. CustomGPT, with its lower per-ticket cost and focus on GPT-4 queries, might appeal to businesses looking for a more straightforward, query-based support model.
Full breakdown: All available features and pricing
| Feature | Customerly | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo |
Standard - $99/mo Premium - $499/mo Enterprise - Custom |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $250 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing |
Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions |
Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front |
Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
Customerly, CustomGPT, and My AskAI are AI-powered customer support solutions designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms—Customerly, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their operational efficiency.
Pricing Plans
Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. CustomGPT has three plans: Standard at $99/month, Premium at $499/month, and Enterprise with custom pricing. My AskAI provides Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on application (POA), also featuring a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
My AskAI offers the most cost-effective AI pricing at $99 per 1,000 tickets/chats, compared to CustomGPT's $250 and Customerly's $300 per 1,000 tickets/chats.
Usage Tiers
Customerly's usage tiers are based on interactions, with different limits for each plan. CustomGPT provides a set number of GPT-4 queries per month, varying by plan. My AskAI's usage tiers are based on the number of conversations, with Essentials allowing 200 conversations/month, Pro allowing 1,000 conversations/month, and Enterprise offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
Both Customerly and My AskAI support human handover, which allows seamless transition from AI to human agents. CustomGPT does not offer this feature.
Conversation Analytics/Insights
All three platforms—Customerly, CustomGPT, and My AskAI—provide conversation analytics and insights, aiding in the evaluation and improvement of customer interactions.
AI Email Assistant
Customerly and My AskAI include AI email assistants, whereas CustomGPT does not offer this feature.
Email Lead Capture
Email lead capture is available across all three platforms, ensuring businesses can gather and manage customer leads effectively.
Content Limits
Customerly's content limits vary by plan, with the Essential plan offering 1,000 interactions and the Enterprise plan up to 50,000 interactions. CustomGPT provides significant word storage, ranging from 60 million to 300 million words. My AskAI offers unlimited webpages and documents across all plans, with content updated automatically.
Number of Chatbots/Agents
CustomGPT specifies the number of custom chatbots per plan, while My AskAI offers one chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Customerly does not provide specific information on the number of chatbots/agents.
Hosted Help Centre and Chatbot Flow Builder
Customerly includes a hosted help center and chatbot flow builder, features not available in CustomGPT and My AskAI.
Integrations (Content/Knowledge)
CustomGPT and My AskAI offer extensive integrations with various content and knowledge platforms. My AskAI integrates with websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CustomGPT supports websites, helpdesks, knowledge bases, public web content, files, YouTube videos, audio files, and metadata configuration. Customerly integrates primarily with its help center.
Integrations (End Users)
My AskAI provides a broad array of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat and social media platforms. CustomGPT offers private and public share links, embed widgets, live chat widgets, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. Customerly integrates with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front.
Compliance and Support
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and Success manager for Enterprise. CustomGPT offers helpdesk support for Standard and Premium, with tailored onboarding and dedicated account management for Enterprise. Customerly's support details are not provided.
AI Models and API Access
Customerly uses GPT-4o, while CustomGPT uses GPT-4 across all plans. My AskAI offers GPT-4o in Essentials and Pro, with additional options like Claude and Gemini for Enterprise. All three platforms provide API access.
Conclusion
While each platform has its strengths, My AskAI stands out with its comprehensive AI features for support agents, competitive pricing, extensive integrations, and flexible usage tiers. These attributes make it a robust option for businesses seeking to enhance their customer support capabilities with AI.
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