Customerly and CoSupport AI are AI-driven customer support tools designed to deflect support tickets and streamline customer service operations. Customerly offers a detailed pricing structure and a variety of features, including human handover, analytics/insights, an AI email assistant, and email lead capture. Their pricing per 1,000 tickets or chats is set at $300, and they offer tiered plans such as Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month, all of which are usage-based billing except for the Essential plan.
In contrast, CoSupport AI does not provide specific information regarding its pricing per 1,000 tickets or chats, usage tiers, or detailed feature set such as human handover, analytics, and AI email assistant capabilities. The price plans and other detailed features are also not disclosed, making it difficult to directly compare the two tools on these aspects. This lack of detailed information positions Customerly as a more transparent option in terms of pricing and available features, while CoSupport AI remains less defined in these areas.
| Feature | Customerly | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | POA | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | Yes | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Customerly pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Customerly, CoSupport AI, and My AskAI are AI customer support tools designed to assist businesses in deflecting support tickets and enhancing customer satisfaction. These platforms offer varying features, pricing plans, and capabilities aimed at providing efficient and intelligent customer support.
All three platforms—Customerly, CoSupport AI, and My AskAI—offer AI customer support features, ensuring that businesses can automate and streamline customer interactions effectively. However, only CoSupport AI and My AskAI extend these AI features to support agents, providing additional tools for human agents to handle complex queries more efficiently.
Customerly offers four pricing plans: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. CoSupport AI's pricing details are not provided. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). My AskAI stands out with a 30-day free trial for all plans without requiring a credit card.
Customerly charges $300 per 1,000 tickets/chats, while My AskAI offers a more competitive rate at $99 for the same volume. CoSupport AI's pricing for this metric is not provided, making it difficult to compare directly.
Customerly's usage tiers are based on different plans with usage-based billing for Startup, Pro, and Enterprise plans but not available for Essential. My AskAI provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations beyond these limits are charged at $0.10 each.
Both Customerly and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. CoSupport AI's capabilities in this area are not specified.
Customerly and My AskAI both offer conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions. CoSupport AI's offerings in this area are not detailed.
Customerly and My AskAI provide AI email assistants and email lead capture features, enhancing their utility in managing customer communications. CoSupport AI's capabilities in these areas are not mentioned.
Customerly's content limits vary by plan, ranging from 1,000 interactions on the Essential plan to 50,000 interactions on the Enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
My AskAI specifies the number of chatbots/agents available per plan: one for Essentials and Pro (with two modes: public and private), and unlimited for Enterprise. Customerly and CoSupport AI do not provide information on the number of chatbots/agents.
Customerly offers a hosted help center and a chatbot flow builder, while My AskAI does not include these features. CoSupport AI's offerings in these areas are not specified.
Customerly integrates with various content/knowledge sources and end-user platforms, including Wordpress, Zapier, and Google Analytics. My AskAI offers a broader range of integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, and more, as well as end-user platforms like Zendesk, Intercom, HubSpot, and Slack. CoSupport AI's integrations are not detailed.
Customerly and My AskAI are both GDPR compliant, but neither is SOC-2 compliant. My AskAI provides different levels of support based on the plan, ranging from web and email support for Essentials to a dedicated success manager for Enterprise. Customerly and CoSupport AI's support details are not provided.
Customerly uses GPT-4o for its AI models. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. Both Customerly and My AskAI provide API access, while CoSupport AI's AI models and API access are not specified.
My AskAI offers competitive pricing, extensive integrations, and clear usage tiers, making it a robust choice for businesses seeking flexible and scalable AI customer support solutions. Customerly provides a comprehensive set of features with various pricing options, while CoSupport AI's offerings remain less detailed, making direct comparisons challenging.
