Customerly and Cody AI are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Customerly offers a comprehensive suite of features, including human handover, analytics and insights, an AI email assistant, and email lead capture. It operates on a usage-based billing model across its Startup, Pro, and Enterprise tiers, with prices starting at $49 per month for the Startup plan. The cost per 1,000 tickets or chats is $300, making it a premium option for businesses seeking advanced functionalities and detailed customer insights.
In contrast, Cody AI is positioned as a more cost-effective solution with a price of $29 per 1,000 tickets or chats. Its pricing plans range from $29 per month for the Basic tier to $249 per month for the Advanced tier, based on credit usage. However, Cody AI lacks several features that Customerly provides, such as human handover, analytics and insights, an AI email assistant, and email lead capture. This makes Cody AI a more budget-friendly option for businesses with simpler customer support needs, but it may not offer the same level of functionality and detailed customer engagement tools as Customerly.
| Feature | Customerly | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $29 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Customerly pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.
All three platforms—Customerly, Cody AI, and My AskAI—provide AI customer support features. These capabilities are designed to automate responses, handle common queries, and reduce the workload on human support agents.
My AskAI stands out by offering AI features specifically designed for support agents, which neither Customerly nor Cody AI provide. This can enhance the efficiency of support teams by assisting with more complex queries and tasks.
Customerly's pricing plans range from $9 to $299 per month, while Cody AI's plans range from $29 to $249 per month. My AskAI's plans are priced from $60 to $99 per month, with enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.
Cody AI offers the most competitive pricing at $29 per 1,000 tickets/chats, compared to My AskAI's $99 and Customerly's $300. This makes Cody AI a cost-effective solution for high-volume support environments.
Customerly and Cody AI have usage-based billing and credit systems, respectively. My AskAI provides clear conversation limits per plan, with additional conversations costing $0.10 each. This transparency can help businesses better manage their budgets.
Both Customerly and My AskAI support human handover, allowing complex queries to be escalated to human agents. Cody AI does not offer this feature, which may limit its effectiveness in handling intricate customer issues.
Customerly and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Cody AI lacks this feature, potentially limiting its utility for data-driven decision-making.
Customerly and My AskAI offer AI email assistants and email lead capture capabilities, enhancing their utility for comprehensive customer engagement. Cody AI does not provide these features.
Customerly and Cody AI have set interaction and document limits, while My AskAI offers unlimited webpages and documents across all plans. This flexibility can be advantageous for businesses with extensive content needs.
Cody AI offers a specified number of bots per plan, while My AskAI provides one bot with two modes (public and private) for its Essentials and Pro plans, and unlimited bots for Enterprise. Customerly does not specify the number of chatbots/agents available.
Customerly includes a hosted help center and chatbot flow builder, features that are not available in Cody AI or My AskAI. These tools can help streamline customer support processes.
My AskAI supports a wide range of integrations including websites, various file types, and multiple platforms like Google Drive, Notion, and Salesforce. Customerly and Cody AI offer more limited integration options.
My AskAI integrates with numerous end-user platforms such as Zendesk, Intercom, Slack, and various messaging apps. Customerly and Cody AI have fewer end-user integration options, which may limit their versatility.
Both Customerly and My AskAI are GDPR compliant, ensuring data protection and privacy for users in the European Union. Cody AI does not comply with GDPR, which could be a concern for businesses operating in regions with strict data protection laws.
My AskAI offers tiered support options, including priority support and a dedicated success manager for enterprise clients. Cody AI provides the same level of support across all plans, while Customerly does not specify its support levels.
All three platforms use GPT-4o for their AI models. My AskAI offers additional models like Claude and Gemini for its Enterprise plan, providing more flexibility and customization options.
All three platforms offer API access, enabling businesses to integrate the AI customer support tools with their existing systems and workflows.
In summary, while each platform has its strengths, My AskAI offers comprehensive feature
