AI customer support features comparison:Customerlyvs Chatwith

Overview of AI Customer Support Tools

Customerly, Chatwith, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency.

AI Customer Support Features

All three platforms, Customerly, Chatwith, and My AskAI, offer AI customer support features, enabling automated responses to common queries and improving response times.

AI Features for Support Agents

My AskAI stands out by providing AI features specifically for support agents, which Customerly and Chatwith do not offer. This can enhance the efficiency and effectiveness of human agents by providing them with AI-driven insights and suggestions.

Pricing Plans

Customerly offers a range of pricing plans from $9/month for the Essential plan to $299/month for the Enterprise plan. Chatwith provides a free option and paid plans starting at $19/month. My AskAI's pricing begins at $60 for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost-efficiency for AI handling, Chatwith is the most affordable at $24 per 1,000 tickets/chats. My AskAI charges $99, while Customerly is the most expensive at $300 per 1,000 tickets/chats.

Usage Tiers

Customerly's usage is based on billing tiers, while Chatwith and My AskAI offer specific conversation limits. My AskAI provides up to 1,000 conversations per month on the Pro plan, with additional conversations priced at $0.10 each. Chatwith's highest tier, Business, supports up to 3,000 messages per month.

Human Handover

Both Customerly and My AskAI support human handover, allowing for seamless transition from AI to human agents when necessary. Chatwith does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, which can help automate and streamline email support. Chatwith does not provide this feature.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of customer information and potential leads.

Content Limits

Customerly's content limits vary by plan, with the highest plan allowing up to 50,000 interactions. Chatwith's Business plan supports up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatwith's plans provide a limited number of chatbots, with the Business plan allowing two. My AskAI offers one chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Customerly does not specify the number of chatbots/agents.

Hosted Help Centre

Customerly includes a hosted help center, which is not available with Chatwith or My AskAI.

Chatbot Flow Builder

Customerly offers a chatbot flow builder, enabling the creation of custom chatbot interactions. This feature is not available with Chatwith or My AskAI.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, and more. Chatwith also offers extensive integrations but focuses more on websites and files. Customerly primarily integrates with its Help Center.

Integrations (End Users)

My AskAI provides extensive end-user integrations including Zendesk, Intercom, HubSpot, Slack, and more. Chatwith supports platforms like Shopify, WooCommerce, and various web builders. Customerly integrates with tools like Wordpress and Zapier.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI offers tiered support options, including priority support and a success manager for Enterprise clients. Chatwith's support varies by plan, with community and email support options. Customerly's support details are not provided.

AI Models Available

My AskAI uses GPT-4o and offers additional models like Claude and Gemini for Enterprise clients. Chatwith uses GPT-3.5 Turbo and GPT-4 depending on the plan. Customerly utilizes GPT-4o.

API Access

All three platforms provide API access, allowing for integration with other systems and customization of AI functionalities.

Conclusion

In summary, My AskAI offers comprehensive AI features for both customer support and support agents, competitive pricing with a 30-day free trial, and extensive integrations. Customerly and Chatwith also provide robust AI customer support solutions, but with different strengths in pricing and specific features.