AI customer support features comparison: Customerly vs Chatling
Customerly and Chatling are AI customer support tools designed to deflect support tickets and enhance customer interaction efficiency. Customerly offers a range of features including human handover, analytics and insights, an AI email assistant, and email lead capture. Its pricing model is usage-based for most tiers, with the Essential plan costing $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. The cost per 1,000 tickets or chats is $300, making it a premium option in the market.
Chatling, on the other hand, provides a more cost-effective solution, charging $16 per 1,000 tickets or chats. It offers a free tier with 100 chats per month, and its paid plans are Pro at $35 per month for 5,500 chats and Ultimate at $99 per month for 20,000 chats. While Chatling lacks human handover and an AI email assistant, it still includes analytics and insights, as well as email lead capture. This positions Chatling as a more budget-friendly option compared to Customerly, appealing to businesses with lower support volumes or those looking for a more economical solution.
Full breakdown: All available features and pricing
| Feature | Customerly | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo |
Free - $0/mo Pro - $35/mo Ultimate - $99/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $16 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing |
Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions |
Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 2 Pro - 15 Ultimate - 53 |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Websites Knowledge bases Files (pdf, txt) FAQs |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front |
Shopify Squarespace WordPress Wix PrestaShop Zapier |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Customerly, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a unique set of features, pricing plans, and capabilities aimed at improving the efficiency and effectiveness of customer support agents.
AI Customer Support Features
All three platforms—Customerly, Chatling, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, enhancing their productivity and efficiency.
Pricing Plans
Customerly offers a range of pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Chatling's plans include Free at $0/month, Pro at $35/month, and Ultimate at $99/month. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans with pricing on request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
AI Pricing Per 1,000 Tickets/Chats
When it comes to AI pricing per 1,000 tickets or chats, Chatling is the most cost-effective at $16, followed by My AskAI at $99, and Customerly at $300.
Usage Tiers
Customerly and My AskAI both offer usage-based billing for their mid to high-tier plans, while Chatling offers fixed usage tiers. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with additional conversations charged at $0.10 each.
Human Handover
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents. Chatling does not offer this feature.
Conversation Analytics/Insights
All three platforms—Customerly, Chatling, and My AskAI—provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
AI Email Assistant
Customerly and My AskAI both offer an AI email assistant, whereas Chatling does not.
Email Lead Capture
All three platforms support email lead capture, which is essential for converting visitors into potential customers.
Content Limits
Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Chatling's limits are based on characters, with the Free plan allowing 500,000 characters and the Ultimate plan allowing 65,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
Chatling provides a specific number of chatbots/agents based on the plan, while My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Customerly does not specify the number of chatbots/agents.
Hosted Help Centre
Customerly is the only platform that offers a hosted help center. Chatling and My AskAI do not provide this feature.
Chatbot Flow Builder
Both Customerly and Chatling include a chatbot flow builder. My AskAI does not offer this feature.
Integrations (Content/Knowledge)
Customerly integrates with its own Help Center. Chatling supports integrations with websites, knowledge bases, files, and FAQs. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Customerly integrates with platforms like WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, and Bubble. Chatling supports Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
Compliance
Both Customerly and My AskAI are GDPR compliant. None of the platforms are SOC-2 compliant.
Support
Customerly does not specify its support options. Chatling offers 24/7 email support across all plans. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
AI Models Available
Customerly uses GPT-4o. Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, GPT-4o mini, GPT-4o, Claude 3.5 Sonnet, Claude 3 Opus, Claude 3 Sonnet, Claude 3 Haiku, Gemini 1.5 Flash, Gemini 1.5 Pro, and Gemini 1 Pro. My AskAI uses GPT-4o for Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini for Enterprise plans.
API Access
All three platforms provide API access, ensuring that businesses can integrate their existing systems with these AI customer support tools.
Conclusion
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, extensive integrations, and flexible pricing plans. This makes My AskAI a comprehensive solution for businesses looking to enhance their customer support capabilities.
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