Customerly and Chatbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a range of pricing plans starting from $9 per month for the Essential tier, which is not available for usage-based billing, to $299 per month for the Enterprise tier, which includes usage-based billing. It charges $300 per 1,000 tickets or chats. Key features of Customerly include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
Chatbase, on the other hand, provides a more cost-effective solution with prices starting at $0 per month for the Free tier, which includes 20 messages per month, up to $399 per month for the Unlimited tier that covers 40,000 messages per month. The cost per 1,000 tickets or chats is significantly lower at $25. While Chatbase does not support human handover or an AI email assistant, it offers analytics and insights, as well as email lead capture. Additionally, Chatbase provides various add-ons such as extra message credits, extra chatbots, custom domains, and the option to remove the "Powered By Chatbase" branding.
| Feature | Customerly | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $25 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets by automating customer interactions. Each platform offers unique features, pricing structures, and capabilities aimed at enhancing customer support efficiency.
All three platforms—Customerly, Chatbase, and My AskAI—offer AI customer support features. However, Customerly does not provide AI features specifically designed for support agents, unlike Chatbase and My AskAI, which do.
Customerly offers four pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Chatbase's plans range from a free tier to the Unlimited plan at $399/month, with additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chatbase is the most cost-effective at $25, followed by My AskAI at $99, and Customerly at $300.
Customerly's usage tiers are based on different plans, with the Essential plan not offering usage-based billing. Chatbase provides specific message limits per plan, ranging from 20 messages/month in the Free plan to 40,000 messages/month in the Unlimited plan. My AskAI's Essentials plan includes 200 conversations/month, Pro offers 1,000 conversations/month, and Enterprise provides unlimited conversations, with an additional cost of $0.10 per conversation beyond these limits.
Both Customerly and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chatbase, however, does not offer this feature.
All three platforms—Customerly, Chatbase, and My AskAI—provide conversation analytics and insights to help businesses understand and improve customer interactions.
Customerly and My AskAI include an AI email assistant feature, whereas Chatbase does not.
All three platforms offer email lead capture capabilities, helping businesses gather potential customer information.
Customerly's content limits vary by plan, with the Essential plan offering 1,000 interactions and the Enterprise plan providing up to 50,000 interactions. Chatbase has high character limits per chatbot, with the Free plan allowing 400,000 characters and higher plans offering up to 11,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Customerly does not specify the number of chatbots or agents. Chatbase offers 1 chatbot in the Free plan and up to 10 chatbots in the Unlimited plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Customerly is the only platform that provides a hosted help center. Chatbase and My AskAI do not offer this feature.
Customerly includes a chatbot flow builder, while Chatbase and My AskAI do not.
Customerly integrates with its Help Center. Chatbase supports direct text inputs, websites, various file types, and Google Drive and Notion. My AskAI offers a wide range of integrations including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly integrates with platforms like WordPress, Zapier, and Google Ads. Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI offers extensive integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, Chatbase offers varying levels based on the plan, from help center access in the Free plan to 24/7 support in the Unlimited plan. My AskAI provides web and email support in the Essentials plan, priority supp
