AI customer support features comparison: Customerly vs Chat Thing

Introduction

Customerly, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each tool offers a range of features and pricing plans, catering to different business needs. This summary provides an objective comparison of their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Customerly, Chat Thing, and My AskAI—offer AI customer support features, ensuring automated responses and interactions to enhance customer service. However, My AskAI goes a step further by providing AI features specifically designed for support agents, which neither Customerly nor Chat Thing offers.

Pricing Plans

Customerly offers four pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Chat Thing's pricing starts with a Free plan, followed by Basic at $14/month, Standard at $49/month, Pro at $99/month, and Enterprise at $299/month. My AskAI provides three pricing tiers: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Chat Thing is the most cost-effective at $13, followed by My AskAI at $99. Customerly is significantly higher, charging $300 for the same volume.

Usage Tiers and Limits

Customerly's usage tiers vary by plan, with usage-based billing for all except the Essential plan. Chat Thing offers a range of message tokens across its plans, from 80,000 tokens per month on the Free plan to 120 million tokens per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Analytics

Both Customerly and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.

AI Email Assistant and Lead Capture

Customerly and My AskAI offer AI email assistants, whereas Chat Thing does not. All three platforms include email lead capture capabilities, aiding in customer acquisition and engagement.

Content Limits

Customerly imposes interaction limits based on the plan, ranging from 1,000 to 50,000 interactions. Chat Thing sets storage token limits, starting from 600,000 tokens per month on the Free plan to 120 million tokens on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chat Thing provides varying numbers of chatbots depending on the plan, from 1 chatbot on the Free plan to unlimited on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan. Customerly does not specify the number of chatbots or agents available.

Integrations

Customerly integrates with a Help Center for content and knowledge. Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Customerly connects with platforms like WordPress and Zapier, Chat Thing integrates with websites, mobile apps, and social media platforms, while My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chat Thing offers community support on the Free plan and escalates to 24/7 phone and chat support on higher-tier plans. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support via Slack and a success manager on the Enterprise plan.

AI Models and API Access

Customerly and Chat Thing use GPT-4o, while My AskAI offers GPT-4o on the Essentials and Pro plans and additional models like Claude and Gemini on the Enterprise plan. All three platforms provide API access, allowing for customization and integration with other systems.

Conclusion

My AskAI stands out with its AI features for support agents, extensive integrations, and flexible pricing plans with a 30-day free trial. While Customerly and Chat Thing offer competitive features, My AskAI's comprehensive capabilities and support options position it as a robust choice for businesses seeking advanced AI customer support solutions.