Customerly and Chat Thing are AI customer support tools designed to deflect support tickets and enhance customer service. Customerly offers a range of features including human handover, analytics/insights, an AI email assistant, and email lead capture. Pricing for Customerly is tiered with the Essential plan at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. The cost per 1,000 tickets or chats is $300, and the plans are usage-based starting from the Startup tier upwards.
Chat Thing, on the other hand, provides similar core functionalities like analytics/insights and email lead capture but lacks a human handover and an AI email assistant. Its pricing structure is more focused on message tokens, with a free tier offering up to 80,000 message tokens per month. The Basic plan is priced at $14 per month, Standard at $49 per month, Pro at $99 per month, and Enterprise at $299 per month. The cost per 1,000 tickets or chats is significantly lower at $13.
In summary, Customerly positions itself with a broader feature set including human handover and an AI email assistant, catering to various business needs with a higher price point per 1,000 tickets or chats. Chat Thing offers a more cost-effective solution with a focus on message tokens and basic support functionalities, making it potentially more attractive for businesses with high message volumes but less need for advanced features.
| Feature | Customerly | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $13 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each tool offers a range of features and pricing plans, catering to different business needs. This summary provides an objective comparison of their key features, pricing, and capabilities.
All three platforms—Customerly, Chat Thing, and My AskAI—offer AI customer support features, ensuring automated responses and interactions to enhance customer service. However, My AskAI goes a step further by providing AI features specifically designed for support agents, which neither Customerly nor Chat Thing offers.
Customerly offers four pricing plans: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Chat Thing's pricing starts with a Free plan, followed by Basic at $14/month, Standard at $49/month, Pro at $99/month, and Enterprise at $299/month. My AskAI provides three pricing tiers: Essentials at $60/month, Pro at $99/month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Chat Thing is the most cost-effective at $13, followed by My AskAI at $99. Customerly is significantly higher, charging $300 for the same volume.
Customerly's usage tiers vary by plan, with usage-based billing for all except the Essential plan. Chat Thing offers a range of message tokens across its plans, from 80,000 tokens per month on the Free plan to 120 million tokens per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Customerly and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.
Customerly and My AskAI offer AI email assistants, whereas Chat Thing does not. All three platforms include email lead capture capabilities, aiding in customer acquisition and engagement.
Customerly imposes interaction limits based on the plan, ranging from 1,000 to 50,000 interactions. Chat Thing sets storage token limits, starting from 600,000 tokens per month on the Free plan to 120 million tokens on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chat Thing provides varying numbers of chatbots depending on the plan, from 1 chatbot on the Free plan to unlimited on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan. Customerly does not specify the number of chatbots or agents available.
Customerly integrates with a Help Center for content and knowledge. Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Customerly connects with platforms like WordPress and Zapier, Chat Thing integrates with websites, mobile apps, and social media platforms, while My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three pl
