AI customer support features comparison: Customerly vs Chaindesk

Overview

Customerly, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Customerly, Chaindesk, and My AskAI—provide AI customer support features. These tools are designed to automate responses to customer queries, reducing the workload on human support agents.

AI Features for Support Agents

My AskAI stands out by offering AI features specifically designed for support agents, which neither Customerly nor Chaindesk provide. This can enhance the productivity and effectiveness of human agents by assisting them with AI-driven insights and suggestions.

Pricing Plans

Customerly offers four pricing plans: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Chaindesk provides a free tier and three paid plans: Growth at $25 per month, Pro at $99 per month, and Enterprise at $499 per month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the three. Customerly charges $300, while Chaindesk offers a more economical rate at $13. My AskAI is priced at $99, positioning it as a mid-range option.

Usage Tiers

Customerly's usage tiers are based on different plans, with usage-based billing for higher tiers. Chaindesk offers a more straightforward tier system, with the Free plan providing 100 message credits per month and the Enterprise plan offering up to 100,000 message credits. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with a cost of $0.10 per conversation beyond these limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Customerly, Chaindesk, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve their support services.

AI Email Assistant and Email Lead Capture

Each platform includes an AI email assistant and email lead capture capabilities, allowing businesses to automate email responses and capture leads effectively.

Content Limits

Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Chaindesk offers substantial storage limits, with the Free plan providing 20,000 words and the Enterprise plan offering up to 300,000,000 words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

My AskAI provides one agent with two modes (public and private) on the Essentials and Pro plans and unlimited agents on the Enterprise plan. Chaindesk offers a single agent on the Free plan and up to 100 agents on the Enterprise plan. Customerly does not specify the number of chatbots or agents available.

Hosted Help Centre and Chatbot Flow Builder

Customerly offers a hosted help center and a chatbot flow builder, features not available in Chaindesk or My AskAI. This can be beneficial for businesses looking to create structured support workflows and centralized help resources.

Integrations (Content/Knowledge)

Chaindesk and My AskAI both provide extensive integrations for content and knowledge management. My AskAI supports a wide range of platforms, including websites, Google Drive, Notion, Confluence, and more. Customerly's integrations are limited to its help center.

Integrations (End Users)

My AskAI offers a broad range of integrations for end-user interactions, including popular platforms like Zendesk, Intercom, Slack, and WhatsApp. Chaindesk also supports various integrations, such as WordPress, Slack, and Shopify. Customerly integrates with several marketing and analytics tools, including WordPress and Google Analytics.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI offers web and email support on the Essentials plan, with priority support and a success manager available on higher plans. Chaindesk provides community and email support on the Free plan, with dedicated support on higher tiers. Customerly's support options are not specified.

AI Models Available and API Access

Customerly and Chaindesk use GPT-4o and GPT-4 models, respectively. My AskAI offers GPT-4o on the Essentials and Pro plans, with the Enterprise plan also supporting Claude and Gemini models. All three platforms provide API access, enabling businesses to integrate their AI capabilities with existing systems.

Conclusion

In summary, My AskAI offers several advantages over its competitors, including AI features for support agents, extensive integrations, and unlimited content limits. Its pricing structure and support options make it a versatile choice for businesses looking to enhance their customer support capabilities with AI.