Customerly and Chaindesk are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Customerly offers a variety of pricing plans, including Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. The cost per 1,000 tickets or chats is $300, and the service includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. Customerly's pricing is usage-based for the Startup, Pro, and Enterprise tiers.
Chaindesk, on the other hand, provides a more cost-effective solution with a price of $13 per 1,000 tickets or chats. It offers a free tier with 100 message credits per month, followed by Growth at $25 per month, Pro at $99 per month, and Enterprise at $499 per month. Similar to Customerly, Chaindesk includes human handover, analytics and insights, an AI email assistant, and email lead capture. The usage tiers for Chaindesk are structured based on message credits, ranging from 100 to 100,000 per month, depending on the plan.
Overall, while both platforms provide essential AI-driven customer support features, Customerly positions itself with higher pricing and usage-based billing, whereas Chaindesk offers a more budget-friendly and credit-based approach.
| Feature | Customerly | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $13 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Customerly, Chaindesk, and My AskAI—provide AI customer support features. These tools are designed to automate responses to customer queries, reducing the workload on human support agents.
My AskAI stands out by offering AI features specifically designed for support agents, which neither Customerly nor Chaindesk provide. This can enhance the productivity and effectiveness of human agents by assisting them with AI-driven insights and suggestions.
Customerly offers four pricing plans: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Chaindesk provides a free tier and three paid plans: Growth at $25 per month, Pro at $99 per month, and Enterprise at $499 per month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the three. Customerly charges $300, while Chaindesk offers a more economical rate at $13. My AskAI is priced at $99, positioning it as a mid-range option.
Customerly's usage tiers are based on different plans, with usage-based billing for higher tiers. Chaindesk offers a more straightforward tier system, with the Free plan providing 100 message credits per month and the Enterprise plan offering up to 100,000 message credits. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with a cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Customerly, Chaindesk, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve their support services.
Each platform includes an AI email assistant and email lead capture capabilities, allowing businesses to automate email responses and capture leads effectively.
Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Chaindesk offers substantial storage limits, with the Free plan providing 20,000 words and the Enterprise plan offering up to 300,000,000 words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
My AskAI provides one agent with two modes (public and private) on the Essentials and Pro plans and unlimited agents on the Enterprise plan. Chaindesk offers a single agent on the Free plan and up to 100 agents on the Enterprise plan. Customerly does not specify the number of chatbots or agents available.
Customerly offers a hosted help center and a chatbot flow builder, features not available in Chaindesk or My AskAI. This can be beneficial for businesses looking to create structured support workflows and centralized help resources.
Chaindesk and My AskAI both provide extensive integrations for content and knowledge management. My AskAI supports a wide range of platforms, including websites, Google Drive, Notion, Confluence, and more. Customerly's integrations are limited to its help center.
My AskAI offers a broad range of integrations for end-user interactions, including popular platforms like Zendesk, Intercom, Slack, and WhatsApp. Chaindesk also supports various integrations, such as WordPress, Slack, and Shopify. Customerly integrates with several marketing and analytics tools, including WordPress and Google Analytics.
