Customerly and Botsonic are AI customer support tools designed to deflect support tickets and streamline customer interactions. Customerly offers a range of pricing plans starting with the Essential plan at $9 per month, scaling up to the Enterprise plan at $299 per month. It charges $300 per 1,000 tickets or chats and provides usage-based billing for its higher-tier plans. Customerly includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.
Botsonic, on the other hand, has a more cost-effective pricing structure, charging $41 per 1,000 tickets or chats. It offers a free tier with a one-time allowance of 100 messages, a Professional plan at $49 per month for up to 3,000 messages, and an Enterprise plan at $800 per month for up to 25,000 messages. Unlike Customerly, Botsonic does not support human handover but does provide analytics and insights, an AI email assistant, and email lead capture. This makes Botsonic a suitable option for businesses seeking a more budget-friendly AI customer support solution with robust features.
| Feature | Customerly | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $41 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing, and capabilities tailored to different business needs.
All three platforms—Customerly, Botsonic, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and productivity.
Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Botsonic’s plans range from a free tier with limited features to a Professional plan at $49/month and an Enterprise plan at $800/month. My AskAI’s pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial across all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Customerly charges $300, Botsonic $41, and My AskAI $99. This makes Botsonic the most cost-effective option in this category, while My AskAI offers a middle ground between cost and capabilities.
Customerly's usage tiers are based on the plan selected, with higher tiers offering usage-based billing. Botsonic provides a free tier with 100 messages, a Professional tier with 3,000 messages per month, and an Enterprise tier with 25,000 messages per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic lacks this feature.
All three platforms—Customerly, Botsonic, and My AskAI—provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.
Each platform offers an AI email assistant and email lead capture capabilities, ensuring comprehensive support across multiple communication channels.
Customerly's content limits vary by plan, ranging from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. Botsonic offers content limits based on uploaded characters, with up to 200 million characters in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Botsonic offers up to five chatbots in its Enterprise plan, while My AskAI allows unlimited chatbots in its Enterprise plan and one chatbot with two modes (public and private) in the lower-tier plans. Customerly does not specify the number of chatbots or agents.
Customerly is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized support hub.
Both Customerly and Botsonic include a chatbot flow builder, allowing for customizable conversation flows. My AskAI does not offer this feature.
Customerly integrates with its Help Center, while Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly integrates with platforms like Wordpress, Zapier, and various ad services. Botsonic offers a broader range of integrations, including WhatsApp, Facebook Messenger, Telegram, and Slack. My AskAI provides extensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat services, making it highly versatile for end-user interactions.
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Customerly and My AskAI are not. In terms of support, My AskAI offers comprehensive support options, including web, email, video, and Slack access, depending on the plan.
