AI customer support features comparison: Customerly vs Botsonic

AI Customer Support Tools Overview

Customerly, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Customerly, Botsonic, and My AskAI—offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and productivity.

Pricing Plans

Customerly offers four pricing tiers: Essential at $9/month, Startup at $49/month, Pro at $90/month, and Enterprise at $299/month. Botsonic’s plans range from a free tier with limited features to a Professional plan at $49/month and an Enterprise plan at $800/month. My AskAI’s pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and offers a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial across all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Customerly charges $300, Botsonic $41, and My AskAI $99. This makes Botsonic the most cost-effective option in this category, while My AskAI offers a middle ground between cost and capabilities.

Usage Tiers

Customerly's usage tiers are based on the plan selected, with higher tiers offering usage-based billing. Botsonic provides a free tier with 100 messages, a Professional tier with 3,000 messages per month, and an Enterprise tier with 25,000 messages per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Botsonic lacks this feature.

Conversation Analytics/Insights

All three platforms—Customerly, Botsonic, and My AskAI—provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.

AI Email Assistant and Email Lead Capture

Each platform offers an AI email assistant and email lead capture capabilities, ensuring comprehensive support across multiple communication channels.

Content Limits

Customerly's content limits vary by plan, ranging from 1,000 interactions in the Essential plan to 50,000 in the Enterprise plan. Botsonic offers content limits based on uploaded characters, with up to 200 million characters in the Enterprise plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Botsonic offers up to five chatbots in its Enterprise plan, while My AskAI allows unlimited chatbots in its Enterprise plan and one chatbot with two modes (public and private) in the lower-tier plans. Customerly does not specify the number of chatbots or agents.

Hosted Help Centre

Customerly is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized support hub.

Chatbot Flow Builder

Both Customerly and Botsonic include a chatbot flow builder, allowing for customizable conversation flows. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Customerly integrates with its Help Center, while Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Customerly integrates with platforms like Wordpress, Zapier, and various ad services. Botsonic offers a broader range of integrations, including WhatsApp, Facebook Messenger, Telegram, and Slack. My AskAI provides extensive integrations with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat services, making it highly versatile for end-user interactions.

Compliance and Support

All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Customerly and My AskAI are not. In terms of support, My AskAI offers comprehensive support options, including web, email, video, and Slack access, depending on the plan.

AI Models and API Access

Customerly and Botsonic use GPT-4o models, while My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. All three platforms provide API access, ensuring flexibility and integration capabilities.

Conclusion

In summary, My AskAI distinguishes itself with its AI features for support agents, extensive integration options, and flexible pricing plans. While each platform has its strengths, My AskAI’s comprehensive support and advanced capabilities make it a competitive choice in the AI customer support market.