Customerly and Botsify are AI customer support tools designed to help businesses manage and deflect support tickets efficiently. Customerly offers a structured pricing model with four usage tiers: Essential, Startup, Pro, and Enterprise. Each tier is billed on a usage basis, with specific monthly fees ranging from $9 to $299. The cost per 1,000 tickets or chats is set at $300. Customerly includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for businesses looking to enhance their customer support capabilities.
Botsify also provides AI-driven customer support but follows a different pricing strategy. Their usage tiers—Do it yourself, Done for you, and Custom—offer unlimited usage, with prices starting at $49 per month for the basic plan and $149 per month for the managed service. The cost per 1,000 tickets or chats is determined on a per-quote basis (POA). Botsify includes human handover, analytics and insights, and email lead capture, but does not offer an AI email assistant. This positions Botsify as a flexible option for businesses that may require more tailored or scalable solutions.
| Feature | Customerly | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | POA | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Botsify, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Customerly, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed to assist support agents, a capability not offered by the other two.
Customerly offers four pricing tiers: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Botsify has three plans: Do it yourself at $49 per month, Done for you at $149 per month, and a Custom plan with customized pricing. My AskAI's pricing includes Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI handling of 1,000 tickets or chats, Customerly charges $300, while My AskAI offers a more competitive rate at $99. Botsify's pricing is on application (POA) for this metric.
Customerly's Essential plan does not include usage-based billing, while its higher tiers do. Botsify offers unlimited usage across all its plans. My AskAI, on the other hand, provides 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms—Customerly, Botsify, and My AskAI—support human handover and provide conversation analytics and insights, ensuring a seamless transition from AI to human agents when necessary.
Customerly and My AskAI both offer AI email assistant features, while Botsify does not. This feature can be crucial for businesses looking to automate email responses and improve efficiency.
All three platforms support email lead capture, helping businesses to gather potential customer information and convert leads more effectively.
Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000. Botsify offers unlimited content across all plans. My AskAI provides unlimited webpages and documents across all its plans and updates content automatically.
Botsify's number of chatbots varies by plan, with the Do it yourself plan allowing 2 chatbots and the Custom plan offering unlimited. My AskAI offers one chatbot in both its Essentials and Pro plans, with two modes (public and private), and unlimited chatbots in its Enterprise plan. Customerly does not specify the number of chatbots or agents.
Customerly includes a hosted help center and a chatbot flow builder, features not available in Botsify or My AskAI.
Customerly integrates with various content and knowledge bases through its Help Center. Botsify's integrations are not specified. My AskAI offers extensive integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI supports a wide range including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, while Customerly and My AskAI are not. In terms of support, My AskAI provides varying levels of support based on the plan, including web, email, video, and even a dedicated success manager for Enterprise users. Botsify offers basic and dedicated support depending on the plan, while Customerly does not specify its support options.
Customerly uses GPT-4o for its AI models. Botsify does not specify which AI models it uses. My AskAI utilizes GPT-4o across all plans, with the Enterprise plan offering additional models like Claude and Gemini. All three platforms provide API access.
In summary, My AskAI offers a comprehensive set of features and competitive pricing, particularly excelling in AI support for agents, extensive integrations, and flexible usage tiers. Customerly and Botsify also provide robust solutions, each with unique strengths, but My AskAI stands out w
