Customerly and Alphachat are AI customer support tools designed to deflect support tickets by automating customer interactions. Customerly offers a range of pricing plans including Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month, with usage-based billing for the latter three tiers. The cost per 1,000 tickets or chats is $300. Key features of Customerly include human handover, analytics and insights, an AI email assistant, and email lead capture capabilities.
Alphachat, on the other hand, has a Standard plan priced at €399 per month for up to 3,000 tickets or chats, and an Enterprise plan with customized pricing for unlimited usage. The cost per 1,000 tickets or chats is $370. Similar to Customerly, Alphachat provides human handover, analytics and insights, and email lead capture, but it does not include an AI email assistant. Both platforms offer comprehensive tools for managing customer interactions, though their pricing structures and some specific features differ.
| Feature | Customerly | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $370 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Help Center | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Alphachat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers a variety of features aimed at enhancing customer service and reducing the workload on human support agents.
All three platforms—Customerly, Alphachat, and My AskAI—offer AI customer support features. This ensures that they can automate responses and handle customer queries efficiently.
While both Alphachat and My AskAI offer AI features specifically designed for support agents, Customerly does not provide these capabilities. This makes Alphachat and My AskAI more versatile in assisting human support teams.
Customerly offers multiple pricing plans: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Alphachat's pricing starts at €399 per month for the Standard plan, with customized pricing for the Enterprise plan. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans are available upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
In terms of cost-efficiency, My AskAI charges $99 per 1,000 tickets/chats, which is significantly lower than Customerly's $300 and Alphachat's $370 for the same volume. This makes My AskAI a more cost-effective solution for handling a high volume of interactions.
Customerly's usage tiers vary across its plans, with usage-based billing for Startup, Pro, and Enterprise plans. Alphachat offers 3,000 interactions per month on its Standard plan and unlimited interactions on its Enterprise plan. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional charge of $0.10 per conversation beyond these limits.
All three platforms—Customerly, Alphachat, and My AskAI—support human handover, enabling seamless transition from AI to human agents when needed.
Each platform offers conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Customerly and My AskAI both offer AI email assistant features, whereas Alphachat does not. This provides an additional layer of automation for email-based customer support in Customerly and My AskAI.
All three platforms—Customerly, Alphachat, and My AskAI—include email lead capture capabilities, allowing businesses to gather and manage leads efficiently.
Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Alphachat offers unlimited content limits on all plans. My AskAI also provides unlimited webpages and documents across all plans, with automatic updates.
Customerly does not specify the number of chatbots/agents available. Alphachat offers one chatbot on the Standard plan and unlimited on the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Customerly includes a hosted help center, whereas Alphachat and My AskAI do not offer this feature.
Both Customerly and Alphachat offer a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not include a flow builder feature.
Customerly integrates with its own Help Center, while Alphachat uses Floweditor. My AskAI offers extensive integrations with various platforms, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly integrates with platforms like Wordpress, Zapier, MailMunch, and others. Alphachat supports integrations with Wix, Shopify, Wordpress, and several CRM systems. My AskAI provides a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, Alphachat offers different levels of support based on the plan, including a dedicated account manager for Enterprise users. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager for Enterprise users.
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