AI customer support features comparison: Customerly vs Alphachat

Introduction

Customerly, Alphachat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Each platform offers a variety of features aimed at enhancing customer service and reducing the workload on human support agents.

AI Customer Support Features

All three platforms—Customerly, Alphachat, and My AskAI—offer AI customer support features. This ensures that they can automate responses and handle customer queries efficiently.

AI Features for Support Agents

While both Alphachat and My AskAI offer AI features specifically designed for support agents, Customerly does not provide these capabilities. This makes Alphachat and My AskAI more versatile in assisting human support teams.

Pricing Plans

Customerly offers multiple pricing plans: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Alphachat's pricing starts at €399 per month for the Standard plan, with customized pricing for the Enterprise plan. My AskAI offers Essentials at $60, Pro at $99, and Enterprise plans are available upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

In terms of cost-efficiency, My AskAI charges $99 per 1,000 tickets/chats, which is significantly lower than Customerly's $300 and Alphachat's $370 for the same volume. This makes My AskAI a more cost-effective solution for handling a high volume of interactions.

Usage Tiers

Customerly's usage tiers vary across its plans, with usage-based billing for Startup, Pro, and Enterprise plans. Alphachat offers 3,000 interactions per month on its Standard plan and unlimited interactions on its Enterprise plan. My AskAI provides 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for Enterprise, with an additional charge of $0.10 per conversation beyond these limits.

Human Handover

All three platforms—Customerly, Alphachat, and My AskAI—support human handover, enabling seamless transition from AI to human agents when needed.

Conversation Analytics/Insights

Each platform offers conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

Customerly and My AskAI both offer AI email assistant features, whereas Alphachat does not. This provides an additional layer of automation for email-based customer support in Customerly and My AskAI.

Email Lead Capture

All three platforms—Customerly, Alphachat, and My AskAI—include email lead capture capabilities, allowing businesses to gather and manage leads efficiently.

Content Limits

Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Alphachat offers unlimited content limits on all plans. My AskAI also provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots/agents available. Alphachat offers one chatbot on the Standard plan and unlimited on the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

Customerly includes a hosted help center, whereas Alphachat and My AskAI do not offer this feature.

Chatbot Flow Builder

Both Customerly and Alphachat offer a chatbot flow builder, allowing businesses to design custom interaction flows. My AskAI does not include a flow builder feature.

Integrations (Content/Knowledge)

Customerly integrates with its own Help Center, while Alphachat uses Floweditor. My AskAI offers extensive integrations with various platforms, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Customerly integrates with platforms like Wordpress, Zapier, MailMunch, and others. Alphachat supports integrations with Wix, Shopify, Wordpress, and several CRM systems. My AskAI provides a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, Alphachat offers different levels of support based on the plan, including a dedicated account manager for Enterprise users. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager for Enterprise users.

AI Models and API Access

Customerly and My AskAI use GPT-4o for their AI models. My AskAI also offers additional models like Claude and Gemini for Enterprise plans. All three platforms provide API access, enabling businesses to integrate their AI capabilities with other systems.

Conclusion

In summary, My AskAI stands out for its cost-efficiency, extensive integrations, and flexibility in AI models. Customerly and Alphachat also offer robust features, but My AskAI's competitive pricing and comprehensive support options make it a compelling choice for businesses looking to optimize their customer support operations.