AI customer support features comparison:Customerlyvs Algomo

AI Customer Support Tools Overview

Customerly, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation.

AI Customer Support Features

All three platforms—Customerly, Algomo, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Customerly falls short, while both Algomo and My AskAI provide these capabilities.

Pricing Plans

Customerly's pricing starts at $9 per month for the Essential plan, scaling up to $299 per month for the Enterprise plan. Algomo's pricing ranges from $9 per month for the Starter plan to $499 per month for the Scale plan. My AskAI offers plans starting at $60 per month for the Essentials plan, with a Pro plan at $99 per month and an Enterprise plan that requires a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI handling of 1,000 tickets or chats, Customerly charges $300, Algomo charges $125, and My AskAI offers the most competitive rate at $99.

Usage Tiers

Customerly's Essential plan does not offer usage-based billing, while its other plans do. Algomo provides a structured tier system with the Starter plan allowing 100 bot conversations per month, the Pro plan 600, and the Scale plan 10,000. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Customerly, Algomo, and My AskAI all provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant & Email Lead Capture

All three platforms offer an AI email assistant and email lead capture capabilities, making it easier for businesses to manage customer emails and capture potential leads.

Content Limits

Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan 50,000. Algomo offers character limits per workspace, ranging from 10 million to 100 million. My AskAI provides unlimited webpages and documents across all plans, updating automatically.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots or agents available. Algomo allows for 1 chatbot on the Starter plan, 2 on the Pro plan, and unlimited bots on the Scale plan. My AskAI offers 1 chatbot with 2 modes (public and private) on both the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre & Chatbot Flow Builder

Customerly includes a hosted help center and a chatbot flow builder, features not provided by Algomo or My AskAI.

Integrations (Content/Knowledge)

Customerly integrates with its Help Center. Algomo integrates with various platforms like public websites, support articles, past conversations, Slack channels, Notion pages, and Google Docs. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Customerly supports integrations with platforms like WordPress, Zapier, and Google Ads. Algomo integrates with Shopify, HubSpot, Zapier, Slack, and WordPress. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Customerly's support details are not provided. Algomo offers live chat support on all plans, with additional support features on higher-tier plans. My AskAI provides web and email support on the Essentials plan, priority web, email, and video support on the Pro plan, and Slack and a success manager on the Enterprise plan.

AI Models and API Access

Customerly uses GPT-4o, while Algomo uses its own models. My AskAI offers GPT-4o on all plans, with additional options like Claude and Gemini on the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, My AskAI stands out with its competitive pricing, extensive integrations, and flexible usage tiers, making it a strong contender in the AI customer support market.