Customerly and Aidbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Customerly offers a range of features including human handover, analytics/insights, an AI email assistant, and email lead capture. Their pricing structure is based on usage tiers, with plans ranging from $9 per month for the Essential plan to $299 per month for the Enterprise plan. The cost per 1,000 tickets or chats is $300, making it a more premium option in terms of pricing.
Aidbase, on the other hand, provides similar core functionalities such as an AI email assistant and email lead capture but lacks human handover and analytics/insights capabilities. Aidbase's pricing is more straightforward with set message limits for each tier: Standard at $29 per month for 2,500 messages, Pro at $99 per month for 10,000 messages, and Expert at $399 per month for 100,000 messages. The cost per 1,000 tickets or chats is significantly lower at $29, positioning Aidbase as a more cost-effective solution compared to Customerly.
| Feature | Customerly | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $300 | $29 | $99 |
| Usage Tiers | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Customerly pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Help Center | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Customerly, Aidbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each platform offers a range of features, pricing plans, and capabilities to cater to different business needs.
All three platforms—Customerly, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing overall efficiency.
Customerly offers four pricing tiers: Essential ($9/month), Startup ($49/month), Pro ($90/month), and Enterprise ($299/month). Aidbase provides three plans: Standard ($29/month), Pro ($99/month), and Expert ($399/month). My AskAI has three plans: Essentials ($60/month), Pro ($99/month), and Enterprise (price on application). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Customerly charges $300, Aidbase charges $29, and My AskAI charges $99. Aidbase offers the most cost-effective option in this category.
Customerly's usage tiers are based on billing, with the Essential plan not offering this feature. Aidbase's Standard plan allows for 2,500 messages per month, while the Pro and Expert plans offer 10,000 and 100,000 messages per month, respectively. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations. Additional conversations cost $0.10 each.
Both Customerly and My AskAI offer human handover capabilities, allowing seamless transitions from AI to human agents. Aidbase does not provide this feature.
Customerly and My AskAI provide conversation analytics and insights, aiding in performance tracking and improvement. Aidbase lacks this feature.
All three platforms—Customerly, Aidbase, and My AskAI—offer AI email assistants and email lead capture functionalities, helping businesses streamline their email communications and lead generation.
Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Aidbase offers substantial training character limits, from 2.5 million to 100 million per month. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Customerly does not specify the number of chatbots or agents. Aidbase offers 5 chatbots for Standard and Pro plans and 50 for the Expert plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Customerly offers a hosted help center and a chatbot flow builder, while Aidbase and My AskAI do not provide these features.
Customerly integrates with its Help Center. Aidbase integrates with websites. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Zendesk, and Intercom.
Customerly supports integrations with Wordpress, Zapier, and several ad platforms. Aidbase integrates with Zapier. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides detailed support options: Essentials plan includes web and email support, Pro plan adds priority web, email, and video support, and the Enterprise plan includes Slack and a success manager.
Customerly uses GPT-4o, Aidbase offers GPT-3.5 and GPT-4, and My AskAI uses GPT-4o for Essentials and Pro plans, with the Enterprise plan offering GPT-4o, Claude, and Gemini. All three platforms provide API access.
Customerly, Aidbase, and My AskAI each offer unique features and pricing structures. My AskAI stands out with its AI features for support agents, extensive integrations, and comprehensive support options, making it a robust choice for businesses seeking advanced AI customer support solutions.
