AI customer support features comparison: Customerly vs Aidbase

Overview

Customerly, Aidbase, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each platform offers a range of features, pricing plans, and capabilities to cater to different business needs.

AI Customer Support Features

All three platforms—Customerly, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing overall efficiency.

Pricing Plans

Customerly offers four pricing tiers: Essential ($9/month), Startup ($49/month), Pro ($90/month), and Enterprise ($299/month). Aidbase provides three plans: Standard ($29/month), Pro ($99/month), and Expert ($399/month). My AskAI has three plans: Essentials ($60/month), Pro ($99/month), and Enterprise (price on application). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the platforms. Customerly charges $300, Aidbase charges $29, and My AskAI charges $99. Aidbase offers the most cost-effective option in this category.

Usage Tiers

Customerly's usage tiers are based on billing, with the Essential plan not offering this feature. Aidbase's Standard plan allows for 2,500 messages per month, while the Pro and Expert plans offer 10,000 and 100,000 messages per month, respectively. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations. Additional conversations cost $0.10 each.

Human Handover Capability

Both Customerly and My AskAI offer human handover capabilities, allowing seamless transitions from AI to human agents. Aidbase does not provide this feature.

Conversation Analytics/Insights

Customerly and My AskAI provide conversation analytics and insights, aiding in performance tracking and improvement. Aidbase lacks this feature.

AI Email Assistant and Email Lead Capture

All three platforms—Customerly, Aidbase, and My AskAI—offer AI email assistants and email lead capture functionalities, helping businesses streamline their email communications and lead generation.

Content Limits

Customerly's content limits vary by plan, with the Essential plan allowing 1,000 interactions and the Enterprise plan allowing up to 50,000 interactions. Aidbase offers substantial training character limits, from 2.5 million to 100 million per month. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots or agents. Aidbase offers 5 chatbots for Standard and Pro plans and 50 for the Expert plan. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Customerly offers a hosted help center and a chatbot flow builder, while Aidbase and My AskAI do not provide these features.

Integrations (Content/Knowledge)

Customerly integrates with its Help Center. Aidbase integrates with websites. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Zendesk, and Intercom.

Integrations (End Users)

Customerly supports integrations with Wordpress, Zapier, and several ad platforms. Aidbase integrates with Zapier. My AskAI offers a broad range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides detailed support options: Essentials plan includes web and email support, Pro plan adds priority web, email, and video support, and the Enterprise plan includes Slack and a success manager.

AI Models and API Access

Customerly uses GPT-4o, Aidbase offers GPT-3.5 and GPT-4, and My AskAI uses GPT-4o for Essentials and Pro plans, with the Enterprise plan offering GPT-4o, Claude, and Gemini. All three platforms provide API access.

Conclusion

Customerly, Aidbase, and My AskAI each offer unique features and pricing structures. My AskAI stands out with its AI features for support agents, extensive integrations, and comprehensive support options, making it a robust choice for businesses seeking advanced AI customer support solutions.