Pros and cons of usingCustomerlyfor AI customer support

Overview

Customerly and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer a range of features tailored to support customer interaction and streamline support processes. Below is a detailed comparison of their key features, pricing, and capabilities.

AI Customer Support Features

Both Customerly and My AskAI offer robust AI customer support features. However, My AskAI extends its AI capabilities to support agents, providing additional tools to assist human agents in their interactions.

Pricing Plans

Customerly's pricing plans range from $9 to $299 per month, depending on the tier. In contrast, My AskAI's plans start at $60 per month, with a maximum of $99 per month for the Pro plan. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for users looking to test the service.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing, Customerly charges $300 per 1,000 tickets/chats, while My AskAI offers a more cost-effective rate of $99 for the same volume. This significant price difference can be a deciding factor for businesses with high volumes of customer interactions.

Usage Tiers

Customerly's usage tiers are based on billing, whereas My AskAI provides clear conversation limits per plan: 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise. Additional conversations are billed at $0.10 each, offering more predictable and scalable pricing.

Human Handover

Both platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary.

Conversation Analytics/Insights

Conversation analytics and insights are available on both platforms, helping businesses to monitor and improve their customer support performance.

AI Email Assistant

Both Customerly and My AskAI include an AI email assistant feature, enabling automated email responses to enhance customer communication.

Email Lead Capture

Email lead capture is supported by both platforms, aiding businesses in generating leads through their customer interactions.

Content Limits

Customerly has specific interaction limits depending on the plan, ranging from 1,000 to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Customerly does not specify the number of chatbots or agents allowed. My AskAI, however, provides 1 chatbot with 2 modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

Customerly offers a hosted help center, a feature not provided by My AskAI.

Chatbot Flow Builder

Customerly includes a chatbot flow builder, allowing businesses to create custom chatbot workflows. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Customerly integrates with its Help Center, while My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Customerly integrates with platforms like WordPress, Zapier, and Google Analytics. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, Messenger, and more.

Compliance

Both platforms are GDPR compliant, but neither is SOC-2 compliant.

Support

Customerly's support options are not specified. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise.

AI Models Available

Customerly uses GPT-4o for its AI models. My AskAI also uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini available for the Enterprise plan.

API Access

Both Customerly and My AskAI offer API access, allowing for custom integrations and extended functionality.

Conclusion

Customerly and My AskAI both offer comprehensive AI customer support solutions with a variety of features. My AskAI stands out with its more affordable AI pricing, extensive integrations, and flexible content limits, making it a strong contender for businesses looking for scalable and cost-effective AI customer support.