AI customer support agent features & capabilities compared:Crispvs. Zendesk AI

Overview

This analysis focuses on the AI customer support features of Crisp, Zendesk AI, and My AskAI, specifically aimed at deflecting support tickets. Each platform offers a range of AI-driven functionalities designed to enhance customer support efficiency.

AI Customer Support Features

All three platforms, Crisp, Zendesk AI, and My AskAI, offer AI customer support features. These features are designed to automate responses and provide instant support to customers, effectively reducing the load on human agents.

AI Features for Support Agents

Crisp, Zendesk AI, and My AskAI also provide AI features for support agents. These features assist agents in resolving customer queries more efficiently by suggesting responses or offering relevant information.

Pricing

Pricing varies significantly among the three platforms. Crisp's AI pricing is upon request (POA), whereas Zendesk AI charges $495 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.

Usage Tiers

Crisp offers three usage tiers—Basic, Pro, and Unlimited—with no specified usage limits. Zendesk AI's pricing is feature-based, while My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond these limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly when required.

Conversation Analytics/Insights

Crisp, Zendesk AI, and My AskAI provide conversation analytics and insights, enabling businesses to monitor performance and gain valuable insights into customer interactions.

AI Email Assistant

Zendesk AI and My AskAI offer AI email assistants to help manage and respond to customer emails. Crisp does not provide this feature.

Email Lead Capture

All three platforms—Crisp, Zendesk AI, and My AskAI—support email lead capture, allowing businesses to gather leads through email interactions.

Content Limits

Crisp does not specify content limits for its tiers. Zendesk AI's content limits are to be confirmed. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing extensive content management capabilities.

Number of Chatbots/Agents

Crisp does not provide specific information on the number of chatbots or agents. Zendesk AI supports one chatbot. My AskAI offers one chatbot in Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots in the Enterprise tier.

Hosted Help Centre

Both Crisp and Zendesk AI offer hosted help centers, while My AskAI does not provide this feature.

Chatbot Flow Builder

Crisp and Zendesk AI include chatbot flow builders, allowing businesses to design custom chatbot interactions. My AskAI does not offer a chatbot flow builder.

Integrations (Content/Knowledge)

Crisp integrates with various content management systems like WordPress, WooCommerce, and Magento. Zendesk AI primarily integrates with its Help Center. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Crisp and Zendesk AI have extensive app marketplaces for end-user integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

All three platforms are GDPR compliant. However, only Zendesk AI is SOC-2 compliant, ensuring a higher level of data security.

Support

Crisp offers chat and email support across its tiers. Zendesk AI's support details are not provided. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models Available

Crisp uses GPT-4 in its Unlimited tier, while Zendesk AI and My AskAI use GPT-4o. My AskAI also offers additional AI models like Claude and Gemini in its Enterprise tier, providing more flexibility.

API Access

All three platforms—Crisp, Zendesk AI, and My AskAI—offer API access, enabling businesses to integrate their AI customer support features with other systems.

Conclusion

Crisp, Zendesk AI, and My AskAI each offer a robust set of AI customer support features aimed at deflecting support tickets. My AskAI stands out with its competitive pricing, extensive integrations, and flexible AI model options, making it a compelling choice for businesses seeking efficient and cost-effective AI customer support solutions.