AI customer support agent features & capabilities compared: Crisp vs. Zendesk AI
Crisp and Zendesk AI are prominent AI customer support platforms designed to enhance customer service by deflecting support tickets. Crisp offers a flexible pricing structure, with pricing on application (POA) and no usage limits across its Basic, Pro, and Unlimited tiers. It features human handover capabilities and provides robust analytics and insights to help businesses track performance. While Crisp does not include an AI email assistant, it does support email lead capture, ensuring businesses can efficiently gather and manage potential customer information.
Zendesk AI, on the other hand, has a clear pricing model of $495 per 1,000 tickets or chats, with usage tiers based on the specific features required by the customer. Like Crisp, Zendesk AI supports human handover and offers comprehensive analytics and insights. Additionally, Zendesk AI includes an AI email assistant, which can enhance the handling of email inquiries, and also supports email lead capture. This makes Zendesk AI a potentially more feature-rich option for businesses looking for integrated email support functionalities alongside their AI-driven customer service efforts.
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Full breakdown: All available features and pricing
| Feature | Crisp | Zendesk AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit |
Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified |
TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion |
Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Zendesk AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 |
GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
This analysis focuses on the AI customer support features of Crisp, Zendesk AI, and My AskAI, specifically aimed at deflecting support tickets. Each platform offers a range of AI-driven functionalities designed to enhance customer support efficiency.
AI Customer Support Features
All three platforms, Crisp, Zendesk AI, and My AskAI, offer AI customer support features. These features are designed to automate responses and provide instant support to customers, effectively reducing the load on human agents.
AI Features for Support Agents
Crisp, Zendesk AI, and My AskAI also provide AI features for support agents. These features assist agents in resolving customer queries more efficiently by suggesting responses or offering relevant information.
Pricing
Pricing varies significantly among the three platforms. Crisp's AI pricing is upon request (POA), whereas Zendesk AI charges $495 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective option.
Usage Tiers
Crisp offers three usage tiers—Basic, Pro, and Unlimited—with no specified usage limits. Zendesk AI's pricing is feature-based, while My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond these limits.
Human Handover
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly when required.
Conversation Analytics/Insights
Crisp, Zendesk AI, and My AskAI provide conversation analytics and insights, enabling businesses to monitor performance and gain valuable insights into customer interactions.
AI Email Assistant
Zendesk AI and My AskAI offer AI email assistants to help manage and respond to customer emails. Crisp does not provide this feature.
Email Lead Capture
All three platforms—Crisp, Zendesk AI, and My AskAI—support email lead capture, allowing businesses to gather leads through email interactions.
Content Limits
Crisp does not specify content limits for its tiers. Zendesk AI's content limits are to be confirmed. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing extensive content management capabilities.
Number of Chatbots/Agents
Crisp does not provide specific information on the number of chatbots or agents. Zendesk AI supports one chatbot. My AskAI offers one chatbot in Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots in the Enterprise tier.
Hosted Help Centre
Both Crisp and Zendesk AI offer hosted help centers, while My AskAI does not provide this feature.
Chatbot Flow Builder
Crisp and Zendesk AI include chatbot flow builders, allowing businesses to design custom chatbot interactions. My AskAI does not offer a chatbot flow builder.
Integrations (Content/Knowledge)
Crisp integrates with various content management systems like WordPress, WooCommerce, and Magento. Zendesk AI primarily integrates with its Help Center. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Crisp and Zendesk AI have extensive app marketplaces for end-user integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
All three platforms are GDPR compliant. However, only Zendesk AI is SOC-2 compliant, ensuring a higher level of data security.
Support
Crisp offers chat and email support across its tiers. Zendesk AI's support details are not provided. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
Crisp uses GPT-4 in its Unlimited tier, while Zendesk AI and My AskAI use GPT-4o. My AskAI also offers additional AI models like Claude and Gemini in its Enterprise tier, providing more flexibility.
API Access
All three platforms—Crisp, Zendesk AI, and My AskAI—offer API access, enabling businesses to integrate their AI customer support features with other systems.
Conclusion
Crisp, Zendesk AI, and My AskAI each offer a robust set of AI customer support features aimed at deflecting support tickets. My AskAI stands out with its competitive pricing, extensive integrations, and flexible AI model options, making it a compelling choice for businesses seeking efficient and cost-effective AI customer support solutions.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
