All AI Agent Comparisons> Crisp vs. Tidio

AI customer support agent features & capabilities compared:Crispvs. Tidio

Discover what Crisp and Tidio are and how you can use them for AI customer support. Compare pricing, features, integrations and much more.

Crisp and Tidio are AI customer support platforms designed to enhance customer service by deflecting support tickets through automation. Crisp offers a tiered pricing model with Basic, Pro, and Unlimited plans, all of which do not impose usage limits, though specific pricing details are provided on request (POA). Crisp includes features such as human handover, analytics and insights, and email lead capture to assist in managing customer interactions effectively. However, it does not offer an AI email assistant.

Tidio, on the other hand, provides a more structured pricing model starting at $749+ per 1,000 tickets/chats. Tidio's usage tiers include a Free plan with 50 conversations, a Lyrio AI plan with 200 conversations, and a customizable Tidio+ plan for higher conversation volumes. Similar to Crisp, Tidio features human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant. Both platforms aim to streamline customer support, though their pricing and usage limitations differ significantly.

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Full breakdown: All available features and pricing

Understand all about Crisp's and Tidio's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Crisp	Tidio	+ My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	Yes	Yes	Yes
AI Price Per 1,000 tickets/chats	POA	$749+	$99
Usage Tiers	Basic - No usage limit Pro - No usage limit Unlimited - No usage limit	Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	Yes	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	No	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Crisp pricing page	Tidio pricing page	My AskAI pricing page
Content Limits	Basic - Not specified Pro - Not specified Unlimited - Not specified	Not provided	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Not provided	1	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	Yes	No	No
Chatbot Flow Builder	Yes	Yes	No
Integrations (Content/Knowledge)	WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion	Websites Add Manually Files (only available for Tidio+)	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Crisp marketplace / app store	Tidio marketplace / app store	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Basic - chat, email Pro - chat, email Unlimited - chat, email	Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	Basic - Pro - Unlimited - GPT-4	Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview

In the realm of AI customer support platforms aimed at deflecting support tickets,Crisp,Tidio, andMy AskAIeach offer distinct features and pricing structures. This analysis focuses on their AI customer support capabilities, helping you understand how they compare and the unique advantages of integrating My AskAI within Crisp or Tidio.

AI Customer Support Features

All three platforms—Crisp, Tidio, and My AskAI—offer AI customer support features designed to assist both customers and support agents. These features include automated responses, conversation analytics, and human handover capabilities.

Pricing

Crisp offers a Pricing on Application (POA) model for AI features, making it less transparent compared to Tidio and My AskAI. Tidio's AI pricing starts at $749+ per 1,000 tickets/chats, whereas My AskAI offers a more cost-effective solution at $99 for the same volume. This makes My AskAI a more budget-friendly option for businesses looking to scale their AI customer support.

Usage Tiers

Crisp provides unlimited usage across its tiers, which can be beneficial for high-volume users. Tidio offers a tiered structure starting with a free plan for 50 conversations, scaling up to custom conversations for Tidio+. My AskAI offers a clear and scalable structure with Essentials (200 conversations), Pro (1,000 conversations), and Enterprise (unlimited), with a cost of $0.10 per conversation beyond the limits. This tiered approach provides flexibility and cost control.

Human Handover and Analytics

All three platforms support human handover and offer conversation analytics/insights, ensuring that complex queries can be escalated to human agents and that performance metrics can be monitored.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Crisp or Tidio. This allows for automated email responses, further enhancing customer support capabilities.

Email Lead Capture

Each platform supports email lead capture, helping businesses gather customer information and follow up on queries effectively.

Content Limits

Crisp does not specify content limits, while Tidio does not provide detailed information either. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, ensuring that the AI is always working with the most current information.

Number of Chatbots/Agents

Crisp and Tidio do not specify the number of chatbots/agents supported. My AskAI offers clear limits: Essentials and Pro tiers support one chatbot with two modes (public and private), while the Enterprise tier supports unlimited chatbots, providing more flexibility for growing businesses.

Hosted Help Centre and Chatbot Flow Builder

Crisp offers a hosted help center and a chatbot flow builder, whereas Tidio lacks a hosted help center but includes a flow builder. My AskAI does not offer a hosted help center or a flow builder, focusing instead on robust AI integrations.

Integrations

Crisp and Tidio offer various integrations with popular platforms like WordPress, Shopify, and Magento. My AskAI provides extensive content/knowledge integrations, including Google Drive, Notion, Confluence, and more, along with end-user integrations with Zendesk, Intercom, Slack, and others. This makes My AskAI highly versatile and easy to integrate into existing workflows.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with My AskAI providing more personalized options like a Success Manager for Enterprise users, which can be crucial for businesses needing dedicated support.

AI Models

Crisp's AI models are not specified, while Tidio uses Claude (Anthropic AI) and in-house models. My AskAI offers GPT-4o across all tiers, with the Enterprise tier also supporting Claude and Gemini, providing advanced AI capabilities.

API Access

All three platforms offer API access, allowing for custom integrations and extended functionalities.

Conclusion

While Crisp and Tidio offer robust AI customer support features, My AskAI stands out for its cost-effective pricing, extensive integrations, and unique features like the AI Email Assistant. Integrating My AskAI within Crisp or Tidio can enhance their capabilities, making it a valuable addition to any AI customer support strategy.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation