Crisp and Tawk are AI customer support platforms designed to deflect support tickets through automated assistance. Crisp offers a pricing structure that is provided on application (POA), with three usage tiers: Basic, Pro, and Unlimited, all of which have no usage limit. Key features of Crisp include human handover and comprehensive analytics and insights, but it does not offer an AI email assistant. However, it does support email lead capture, aiding in customer engagement and lead generation.
Tawk, on the other hand, has a more defined pricing model at $20 per 1,000 tickets/chats and offers three usage tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). Similar to Crisp, Tawk includes human handover and robust analytics and insights, and it also lacks an AI email assistant. Additionally, Tawk supports email lead capture. The clear usage limits at different tiers make Tawk's pricing more predictable for businesses with varying levels of customer interaction needs.
| Feature | Crisp | Tawk | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $20 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Tawk pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Tawk marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support platforms, Crisp, Tawk, and My AskAI offer various features aimed at deflecting support tickets and enhancing customer service efficiency. This analysis focuses on their AI customer support features, highlighting capabilities, pricing, and integration options.
All three platforms—Crisp, Tawk, and My AskAI—offer AI customer support features designed to streamline interactions and provide quick resolutions to customer queries. These features are essential for reducing the workload on human support agents and improving customer satisfaction.
Crisp and My AskAI provide AI features specifically designed to assist support agents, such as automated responses and ticket categorization. Tawk, on the other hand, does not offer this capability, making it less comprehensive in this aspect.
The cost of AI services varies significantly among the platforms. Tawk is the most economical, charging $20 per 1,000 tickets/chats. My AskAI comes in at $99 for the same volume, but it offers more advanced features and integrations. Crisp’s pricing is available upon request (POA), making it less transparent.
Crisp offers unlimited usage across all its plans, providing flexibility for businesses of all sizes. Tawk has tiered usage limits, from 100 messages per month in the Hobby plan to 20,000 in the Enterprise plan. My AskAI also has tiered plans but includes a pay-as-you-go option at $0.10 per conversation beyond the limits, offering scalability.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction and resolving issues that AI cannot handle.
Crisp, Tawk, and My AskAI all provide conversation analytics and insights. These tools help businesses understand customer interactions and improve their support strategies.
Only My AskAI offers an AI email assistant, enabling automated email responses and support ticket management. This feature is not available in Crisp or Tawk, giving My AskAI an edge in email-based customer support.
All three platforms offer email lead capture capabilities, helping businesses collect customer information and follow up on potential leads. This feature is essential for growing the customer base and improving marketing efforts.
Crisp does not specify content limits in its plans, while Tawk’s limits are based on the selected features. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing a robust solution for content management.
My AskAI specifies the number of chatbots/agents available per plan, with the Enterprise plan offering unlimited bots. Crisp and Tawk do not provide this information, making it difficult to compare their scalability.
Crisp and Tawk both offer hosted help centers, allowing businesses to create and maintain a knowledge base for customer self-service. My AskAI does not provide this feature, focusing instead on direct AI interactions.
Both Crisp and Tawk include a chatbot flow builder, enabling businesses to design custom interaction flows. My AskAI does not offer this feature, which may limit customization options for some users.
Crisp and Tawk support various integrations with content and knowledge management systems. My AskAI stands out with its extensive range of integrations, including Google Drive, Notion, Confluence, and Salesforce, among others. This broad compatibility enhances its usability across different platforms.
My AskAI offers a wide array of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, and Slack. Crisp and Tawk also suppor
