AI customer support agent features & capabilities compared:Crispvs. SalesIQ (Zoho)

Introduction

This analysis focuses on the AI customer support features of three platforms:Crisp,SalesIQ (Zoho), andMy AskAI. The primary aim is to understand how each platform helps in deflecting support tickets through their AI capabilities. My AskAI can be integrated within Crisp or SalesIQ (Zoho), offering a unique layer of flexibility.

AI Customer Support Features

All three platforms, Crisp, SalesIQ (Zoho), and My AskAI, offer AI customer support features designed to streamline customer interactions and reduce ticket volume. This includes AI-driven responses and assistance for support agents.

Pricing

Crisp and SalesIQ (Zoho) offer their AI features on a price-on-application (POA) basis, making it difficult to compare directly. My AskAI, however, provides transparent pricing at $99 per 1,000 tickets/chats, which can be advantageous for budgeting and cost control.

Usage Tiers

Crisp offers three tiers—Basic, Pro, and Unlimited—with no usage limits. SalesIQ (Zoho) provides a more segmented approach with Free, Basic, Professional, and Enterprise tiers, ranging from 100 to unlimited chat sessions per month. My AskAI also has three tiers—Essentials, Pro, and Enterprise—offering 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Crisp, SalesIQ (Zoho), and My AskAI all offer conversation analytics and insights, allowing businesses to analyze customer interactions and improve the quality of support.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Crisp or SalesIQ (Zoho). This can significantly enhance email support efficiency.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of potential customer information for follow-up and marketing purposes.

Content Limits

Crisp does not specify content limits in its tiers, while SalesIQ (Zoho) provides specific limits ranging from 100 to 2,000 articles depending on the plan. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing a more flexible content management solution.

Number of Chatbots/Agents

Crisp does not specify the number of chatbots or agents. SalesIQ (Zoho) offers 0 to 10 chatbots depending on the plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Crisp offers a hosted help center and a chatbot flow builder, features not available in SalesIQ (Zoho) or My AskAI.

Integrations (Content/Knowledge)

Crisp integrates with various platforms like WordPress, WooCommerce, and Shopify. SalesIQ (Zoho) integrates with files and help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Crisp and SalesIQ (Zoho) offer a wide range of integrations via their respective marketplaces. My AskAI extends its reach by integrating with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several other platforms, providing a comprehensive ecosystem.

Compliance and Support

All three platforms are GDPR compliant. SalesIQ (Zoho) is SOC-2 compliant, while Crisp and My AskAI are not. Support varies, with My AskAI offering more personalized options like Slack support and a success manager in its Enterprise plan.

AI Models and API Access

Crisp and SalesIQ (Zoho) offer GPT-4 in their higher plans. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan, offering more flexibility in choosing the AI model. All three platforms offer API access.

Conclusion

In summary, while Crisp and SalesIQ (Zoho) provide robust AI customer support features, My AskAI stands out with transparent pricing, extensive integrations, and unique features like the AI email assistant and flexible content limits. Its ability to integrate within Crisp or SalesIQ (Zoho) further enhances its utility, making it a versatile choice for businesses looking to optimize their customer support operations.