AI customer support agent features & capabilities compared: Crisp vs. Salesforce AI
Crisp and Salesforce AI both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp's AI customer support features include unlimited usage across its Basic, Pro, and Unlimited tiers, with pricing available on request (POA). Key capabilities include human handover and detailed analytics/insights, along with an email lead capture feature. However, Crisp does not offer an AI email assistant.
In contrast, Salesforce AI's customer support offering comes with a fixed price of $2,000 per 1,000 tickets or chats, but lacks detailed information on usage tiers, human handover, analytics/insights, AI email assistant, and email lead capture. This suggests a more straightforward pricing model but less transparency regarding specific features and capabilities compared to Crisp.
You can integrate My AskAI directly within Crisp, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Crisp | Salesforce AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $2,000 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit |
Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Crisp pricing page | Salesforce AI pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 |
IBM Watson | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview
This analysis compares the AI customer support features of Crisp, Salesforce AI, and My AskAI. All three platforms offer AI capabilities designed to deflect support tickets and improve customer service efficiency. My AskAI can be integrated into both Crisp and Salesforce AI, offering additional flexibility and features.
AI Customer Support Features
All three platforms, Crisp, Salesforce AI, and My AskAI, provide AI customer support features. These features are designed to help businesses manage and deflect support tickets more effectively.
AI Features for Support Agents
Crisp, Salesforce AI, and My AskAI all offer AI features specifically tailored for support agents. These features aim to assist agents in resolving customer issues more efficiently.
Pricing
The pricing for AI services varies significantly across the platforms. Crisp operates on a POA (Price on Application) model, while Salesforce AI charges $2,000 per 1,000 tickets/chats. My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a more budget-friendly option.
Usage Tiers
Crisp offers three tiers—Basic, Pro, and Unlimited—all with no usage limits. Salesforce AI does not provide detailed usage tiers. My AskAI offers three tiers: Essentials (200 conversations per month), Pro (1,000 conversations per month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond the specified limits.
Human Handover
Both Crisp and My AskAI support human handover, allowing seamless transition from AI to human agents. Salesforce AI does not provide information on this feature.
Conversation Analytics/Insights
Crisp and My AskAI offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Salesforce AI does not provide information on this feature.
AI Email Assistant
My AskAI includes an AI email assistant, which is not available with Crisp or Salesforce AI. This feature can help automate email responses, further enhancing customer support.
Email Lead Capture
Crisp and My AskAI both offer email lead capture capabilities. Salesforce AI does not provide information on this feature.
Pricing Page
For detailed pricing information, you can visit the respective pricing pages for Crisp, Salesforce AI, and My AskAI.
Content Limits
Crisp's content limits are not specified across its tiers. Salesforce AI also does not provide information on content limits. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.
Number of Chatbots/Agents
Crisp and Salesforce AI do not specify the number of chatbots or agents. My AskAI provides clear limits: Essentials and Pro offer one chatbot (with two modes: public and private), while the Enterprise tier offers unlimited chatbots.
Hosted Help Centre
Crisp includes a hosted help center, whereas My AskAI does not. Salesforce AI does not provide information on this feature.
Chatbot Flow Builder
Crisp offers a chatbot flow builder, a feature not available with My AskAI. Salesforce AI does not provide information on this feature.
Integrations (Content/Knowledge)
Crisp integrates with multiple platforms such as WordPress, WooCommerce, and Magento. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Salesforce AI does not provide specific information on content/knowledge integrations.
Integrations (End Users)
Crisp has a marketplace/app store for various integrations. My AskAI supports integration with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Salesforce AI does not provide specific information on end-user integrations.
Compliance
Both Crisp and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. Salesforce AI does not provide information on compliance.
Support
Crisp offers chat and email support across all tiers. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a Success manager for Enterprise. Salesforce AI does not provide information on support.
AI Models Available
Crisp uses GPT-4 in its Unlimited tier. Salesforce AI uses IBM Watson. My AskAI offers GPT-4o across all tiers and additional models like Claude and Gemini for the Enterprise tier.
API Access
Both Crisp and My AskAI provide API access. Salesforce AI does not provide information on API access.
Conclusion
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out for its cost-effectiveness, extensive integrations, and additional features like the AI email assistant and clear usage tiers. This makes it a versatile option that can be integrated within both Crisp and Salesforce AI platforms.
Compare Crisp with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
