Crisp and Salesforce AI both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp's AI customer support features include unlimited usage across its Basic, Pro, and Unlimited tiers, with pricing available on request (POA). Key capabilities include human handover and detailed analytics/insights, along with an email lead capture feature. However, Crisp does not offer an AI email assistant.
In contrast, Salesforce AI's customer support offering comes with a fixed price of $2,000 per 1,000 tickets or chats, but lacks detailed information on usage tiers, human handover, analytics/insights, AI email assistant, and email lead capture. This suggests a more straightforward pricing model but less transparency regarding specific features and capabilities compared to Crisp.
| Feature | Crisp | Salesforce AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $2,000 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Crisp pricing page | Salesforce AI pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | IBM Watson | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
This analysis compares the AI customer support features ofCrisp,Salesforce AI, andMy AskAI. All three platforms offer AI capabilities designed to deflect support tickets and improve customer service efficiency. My AskAI can be integrated into both Crisp and Salesforce AI, offering additional flexibility and features.
All three platforms, Crisp, Salesforce AI, and My AskAI, provide AI customer support features. These features are designed to help businesses manage and deflect support tickets more effectively.
Crisp, Salesforce AI, and My AskAI all offer AI features specifically tailored for support agents. These features aim to assist agents in resolving customer issues more efficiently.
The pricing for AI services varies significantly across the platforms. Crisp operates on a POA (Price on Application) model, while Salesforce AI charges $2,000 per 1,000 tickets/chats. My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a more budget-friendly option.
Crisp offers three tiers—Basic, Pro, and Unlimited—all with no usage limits. Salesforce AI does not provide detailed usage tiers. My AskAI offers three tiers: Essentials (200 conversations per month), Pro (1,000 conversations per month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond the specified limits.
Both Crisp and My AskAI support human handover, allowing seamless transition from AI to human agents. Salesforce AI does not provide information on this feature.
Crisp and My AskAI offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Salesforce AI does not provide information on this feature.
My AskAI includes an AI email assistant, which is not available with Crisp or Salesforce AI. This feature can help automate email responses, further enhancing customer support.
Crisp and My AskAI both offer email lead capture capabilities. Salesforce AI does not provide information on this feature.
For detailed pricing information, you can visit the respective pricing pages forCrisp,Salesforce AI, andMy AskAI.
Crisp's content limits are not specified across its tiers. Salesforce AI also does not provide information on content limits. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.
Crisp and Salesforce AI do not specify the number of chatbots or agents. My AskAI provides clear limits: Essentials and Pro offer one chatbot (with two modes: public and private), while the Enterprise tier offers unlimited chatbots.
Crisp includes a hosted help center, whereas My AskAI does not. Salesforce AI does not provide information on this feature.
Crisp offers a chatbot flow builder, a feature not available with My AskAI. Salesforce AI does not provide information on this feature.
Crisp integrates with multiple platforms such as WordPress, WooCommerce, and Magento. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Salesforce AI does not provide specific information on content/knowledge integrations.
Crisp has a marketplace/app store for various integrations. My AskAI supports integration with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. Salesforce AI does not provide specific information on end-user integrations.
Both Crisp and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. Salesforce AI does not provide information on compliance.
