AI customer support agent features & capabilities compared:Crispvs. Netomi
Crisp and Netomi are both AI customer support platforms designed to help businesses manage and deflect support tickets effectively. Crisp offers a tiered pricing model with no usage limits across its Basic, Pro, and Unlimited plans. Key features of Crisp include human handover capabilities, robust analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Netomi, on the other hand, operates on a consumption-based pricing model. It offers an AI email assistant and email lead capture, but specific details regarding human handover and analytics/insights capabilities are not provided. Both platforms have a "Price on Application" (POA) approach for 1,000 tickets/chats, indicating that pricing details are customized based on specific client needs.
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Full breakdown: All available features and pricing
| Feature | Crisp | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
AI Customer Support Platforms: Crisp vs. Netomi vs. My AskAI
AI Customer Support Features
Crisp, Netomi, and My AskAI all offer AI customer support features aimed at deflecting support tickets. Each platform is designed to streamline customer interactions through automation and intelligent responses.
AI Features for Support Agents
All three platforms—Crisp, Netomi, and My AskAI—provide AI features that assist support agents. This includes capabilities like automated ticket categorization, response suggestions, and more.
Pricing
Crisp and Netomi do not disclose their pricing publicly and offer pricing on application (POA). In contrast, My AskAI provides transparent pricing at $99 per 1,000 tickets/chats, making it easier for businesses to plan their budgets.
Usage Tiers
Crisp offers three tiers—Basic, Pro, and Unlimited—without specifying usage limits. Netomi's pricing is based on consumption. My AskAI provides clear usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
Human Handover
Both Crisp and My AskAI support human handover, allowing for seamless transition from AI to human agents when necessary. Netomi does not explicitly provide this feature.
Conversation Analytics/Insights
Crisp and My AskAI offer conversation analytics and insights to help businesses understand customer interactions better. Netomi does not specify this feature.
AI Email Assistant
Netomi and My AskAI include AI email assistant features, while Crisp does not offer this functionality.
Email Lead Capture
All three platforms—Crisp, Netomi, and My AskAI—support email lead capture, helping businesses gather potential customer information.
Pricing Page
Crisp and My AskAI provide accessible pricing pages online. Netomi does not have a publicly available pricing page.
Content Limits
Crisp does not specify content limits for its tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Netomi’s content limits are based on consumption.
Number of Chatbots/Agents
Crisp does not provide specific information on the number of chatbots/agents. Netomi’s offering is based on consumption. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier.
Hosted Help Centre
Crisp offers a hosted help centre, while My AskAI does not. Netomi does not provide information on this feature.
Chatbot Flow Builder
Crisp includes a chatbot flow builder, whereas My AskAI does not. Netomi does not specify this feature.
Integrations (Content/Knowledge)
Crisp integrates with various eCommerce platforms like WordPress, WooCommerce, and Shopify. My AskAI supports a wide range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, and more. Netomi does not provide detailed information on content/knowledge integrations.
Integrations (End Users)
Crisp and Netomi both have marketplaces/app stores for integrations. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.
GDPR Compliance
All three platforms—Crisp, Netomi, and My AskAI—are GDPR compliant, ensuring data protection and privacy.
SOC-2 Compliance
Netomi is SOC-2 compliant, while Crisp and My AskAI are not.
Support
Crisp offers chat and email support across all tiers. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Netomi does not specify its support options.
AI Models Available
Crisp uses GPT-4 for its Unlimited tier. My AskAI offers GPT-4o for Essentials and Pro tiers, and GPT-4o/Claude/Gemini for the Enterprise tier. Netomi does not provide details on the AI models used.
API Access
Both Crisp and My AskAI offer API access, while Netomi does not specify this feature.
In summary, while Crisp and Netomi provide robust AI customer support features, My AskAI stands out with transparent pricing, extensive integrations, and flexible usage tiers, making it a competitive choice in the market.
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