Crisp and LiveChat are AI customer support platforms designed to streamline customer service and deflect support tickets through automation. Crisp offers a tiered pricing model with usage tiers labeled as Basic, Pro, and Unlimited, all without usage limits. The price per 1,000 tickets or chats is provided on application (POA). Key features of Crisp include human handover capabilities, analytics and insights, and email lead capture, although it lacks an AI email assistant.
LiveChat, on the other hand, charges a fixed price of $52 per 1,000 tickets or chats and does not impose any usage limits. Similar to Crisp, LiveChat includes features such as human handover, analytics and insights, and email lead capture, but it also does not offer an AI email assistant. Both platforms provide comprehensive tools for managing customer interactions and gathering insights, but they differ in their pricing structures and specific feature sets.
| Feature | Crisp | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $52 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | LiveChat marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Crisp,LiveChat, andMy AskAI. These platforms aim to deflect support tickets through advanced AI capabilities. My AskAI can be integrated within both Crisp and LiveChat, offering additional benefits.
All three platforms—Crisp, LiveChat, and My AskAI—offer AI customer support features designed to assist support agents. This includes capabilities like conversation analytics and human handover.
Crisp's AI pricing is provided on application (POA), while LiveChat charges $52 per 1,000 tickets/chats. My AskAI, when integrated, costs $99 per 1,000 conversations, providing a comprehensive AI solution.
Crisp offers three plans (Basic, Pro, Unlimited) with no usage limits. LiveChat also has no usage limits across its tiers. My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond limits.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transition between AI and human agents and providing actionable data to improve customer support.
My AskAI stands out by offering an AI Email Assistant, a feature not available in either Crisp or LiveChat. This can significantly enhance email-based customer support.
All platforms include email lead capture capabilities, enabling businesses to collect and manage customer information efficiently.
Crisp and LiveChat do not specify content limits in their tiers, while My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
LiveChat provides detailed information on the number of agents based on the plan, while Crisp does not. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.
Both Crisp and LiveChat offer a hosted help center and chatbot flow builder. My AskAI does not include these features but focuses on advanced AI integrations.
Crisp integrates with various e-commerce platforms like WordPress, WooCommerce, and Magento. LiveChat integrates with knowledge bases and product pages. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, and more, providing extensive content and knowledge base support.
Crisp and LiveChat have their respective marketplaces for end-user integrations. My AskAI supports integration with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and others, making it versatile for various business needs.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant. Support varies: Crisp offers chat and email support, LiveChat provides 24/7/365 support, and My AskAI offers different levels of support based on the plan, including priority web, email, video, and dedicated success managers for Enterprise users.
Crisp uses GPT-4 for its Unlimited plan. LiveChat does not specify its AI models. My AskAI offers access to GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan. All platforms provide API access.
While Crisp and LiveChat offer robust AI customer support features, My AskAI provides unique advantages like an AI Email Assistant and extensive integration capabilities, making it a compelling option for businesses looking to enhance their customer support with advanced AI features.
