Crisp and Landbot are both AI customer support platforms designed to help businesses manage and deflect support tickets through automation and AI-driven features. Crisp offers a pricing model that is determined on a per-quote basis (POA) for 1,000 tickets/chats, with unlimited usage across its Basic, Pro, and Unlimited tiers. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant.
Landbot, on the other hand, has a more structured pricing model with a clear cost of $114 per 1,000 tickets/chats. It provides various usage tiers, including Sandbox, Starter, Pro, and Business, each with different monthly limits and AI chat capacities. Similar to Crisp, Landbot supports human handover, analytics and insights, and email lead capture but also does not include an AI email assistant. The structured tier system of Landbot offers more granularity in terms of usage limits and AI chat capabilities, catering to different business needs and scales.
| Feature | Crisp | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $114 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofCrisp,Landbot, andMy AskAI. The focus is on how these platforms assist in deflecting support tickets through AI capabilities. My AskAI can be integrated within both Crisp and Landbot, offering additional functionalities.
All three platforms—Crisp, Landbot, and My AskAI—offer AI customer support features aimed at deflecting support tickets. However, Crisp and My AskAI also provide AI features specifically designed to assist support agents, whereas Landbot does not.
For AI customer support pricing, Crisp operates on a Price on Application (POA) model, meaning potential customers need to contact them for a quote. Landbot charges $114 per 1,000 tickets/chats, while My AskAI is slightly more affordable at $99 per 1,000 tickets/chats.
Crisp offers three tiers—Basic, Pro, and Unlimited—with no specified usage limits. Landbot's tiers are more segmented, offering different limits for website and WhatsApp usage. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing a seamless transition from AI to human agents when necessary.
Each platform provides conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Only My AskAI offers an AI email assistant, which can significantly enhance email support by automating responses and managing customer queries.
Crisp, Landbot, and My AskAI all include email lead capture features, helping businesses gather and manage potential customer information effectively.
Crisp does not specify content limits for its tiers. Landbot also does not provide clear information on content limits. My AskAI, however, offers unlimited webpages and documents across all its tiers, with automatic updates.
Crisp and Landbot do not provide specific information on the number of chatbots or agents allowed. My AskAI specifies that the Essentials and Pro plans include one chatbot (with two modes: public and private), while the Enterprise plan offers unlimited chatbots.
Crisp includes a hosted help center, whereas Landbot and My AskAI do not offer this feature.
Both Crisp and Landbot provide a chatbot flow builder, enabling businesses to create customized chatbot interactions. My AskAI does not offer a flow builder but focuses on integrating with existing content and knowledge bases.
Crisp integrates with various platforms such as WordPress, WooCommerce, and Shopify. Landbot offers integrations with predefined scripts, databases, and external APIs. My AskAI supports integration with a wide range of content sources, including Google Drive, Notion, Confluence, SharePoint, and more.
Crisp has a marketplace for integrations, while Landbot integrates with tools like Slack, Google Analytics, and Salesforce. My AskAI offers extensive integration options, including Zendesk, Intercom, HubSpot, Slack, and many others, providing flexibility for end-user interactions.
All three platforms are GDPR compliant. Landbot is also SOC-2 compliant, whereas Crisp and My AskAI are not.
Crisp offers chat and email support across all tiers. Landbot provides varying levels of support, including live chat, priority support, and dedicated success managers depending on the plan. My AskAI offers web and email support for Essentials, priority support for Pro, and additional Slack support and success managers for Enterprise customers.
Crisp uses GPT-4 for its Unlimited tier but does not specify models for other tiers. Landbot does not provide information on the AI models used. My AskAI offers GPT-4o for Essentials and Pro, and GPT-4o/Claude/Gemini for Enterprise, providing a range of advanced AI models.
All three platforms offer API access, allowing for custom integrations and extended functionalities.
Crisp, Landbot, and My AskAI each have unique strengths in the AI customer support space. My AskAI stands out with its AI email assistant, extensive integrations, and flexible pricing, making it a strong contender for businesses looking to enhance their AI customer support capabilities.
