Crisp and Intercom Fin AI are two prominent AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp offers a flexible pricing model with price on application (POA) for its services, and it provides unlimited usage across its Basic, Pro, and Unlimited tiers. Key features of Crisp include human handover capabilities, comprehensive analytics and insights, and email lead capture, although it does not support an AI email assistant.
Intercom Fin AI, on the other hand, has a clear pricing structure of $495 per 1,000 tickets/chats, with usage tiers based on feature sets. Similar to Crisp, Intercom Fin AI includes human handover, detailed analytics and insights, and email lead capture, but it also lacks an AI email assistant feature. Both platforms equip businesses with essential tools to manage customer interactions effectively, though they differ in their pricing and usage policies.
| Feature | Crisp | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Crisp, Intercom Fin AI, and My AskAI all offer AI customer support features designed to deflect support tickets, providing automated responses to common inquiries and streamlining customer interactions.
All three platforms, Crisp, Intercom Fin AI, and My AskAI, provide AI features that assist support agents. These features include automated suggestions, response templates, and other tools to enhance efficiency and accuracy in customer support.
Crisp's AI pricing is available upon request (POA), whereas Intercom Fin AI charges $495 per 1,000 tickets/chats. My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a competitive option for budget-conscious businesses.
Crisp offers three plans—Basic, Pro, and Unlimited—all without usage limits. Intercom Fin AI's pricing is based on features rather than usage. My AskAI has tiered plans with specific conversation limits: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). Additionally, My AskAI charges $0.10 per conversation beyond these limits.
All three platforms support seamless human handover, allowing complex inquiries to be transferred to human agents when necessary.
Crisp, Intercom Fin AI, and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Among the three, only My AskAI offers an AI email assistant, which can automate responses and manage email inquiries, providing an additional layer of support automation.
Crisp, Intercom Fin AI, and My AskAI all include email lead capture features, enabling businesses to gather and manage potential customer leads directly through their platforms.
Crisp does not specify content limits across its plans. Intercom Fin AI does not provide detailed information on content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, ensuring comprehensive support content management.
Crisp and Intercom Fin AI do not specify the number of chatbots or agents. My AskAI provides clear limits: Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Crisp and Intercom Fin AI both offer hosted help centers, which provide centralized resources for customer self-service. My AskAI does not include a hosted help center.
Both Crisp and Intercom Fin AI feature chatbot flow builders, allowing businesses to design custom conversation flows. My AskAI does not offer a chatbot flow builder.
Crisp integrates with various platforms such as WordPress, WooCommerce, and Shopify. Intercom Fin AI supports integration with websites, help centers, and PDFs. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Crisp and Intercom Fin AI have their respective marketplaces for end-user integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, providing flexibility and extensive connectivity options.
All three platforms, Crisp, Intercom Fin AI, and My AskAI, are GDPR compliant. However, only Intercom Fin AI is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Crisp offers chat and email support across all its plans. Intercom Fin AI does not provide detailed support information. My AskAI offers tiered support: Essentials plan includes web and email support, Pro plan adds priority web, email, and video support, and the Enterprise plan includes Slack support and a dedicated success manager.
Crisp's AI models are not specified for Basic and Pro plans but include GPT-4 for the Unlimited plan. Intercom Fin AI uses GPT-4o. My AskAI offers GPT-4o across all plans, with the Enterprise plan providing additional options such as Claude and Gemini.
All three platforms, Crisp, Intercom Fin AI, and My AskAI, offer API access, enabling businesses to integrate and customize their AI customer support solutions.
In summary, while Crisp and Intercom Fin AI offer robust AI customer support features, My AskAI stands out with its competitive pricing, extensive integrations, and unique features like an AI email assistant. This makes My AskAI a compelling choice for businesses looking to enhance their customer support capabilities efficiently.
