Crisp and HubSpot both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp's AI customer support features include unlimited usage across its Basic, Pro, and Unlimited tiers, ensuring that users are not constrained by ticket or chat volume. It supports human handover and provides analytics and insights to help businesses understand their customer interactions better. However, Crisp does not offer an AI email assistant, although it does include email lead capture capabilities.
HubSpot's AI customer support, part of its Service Hub, is available in Professional and Enterprise tiers, each allowing up to 5,000 snippets. Similar to Crisp, HubSpot includes human handover and analytics/insights to optimize customer support processes. Additionally, HubSpot provides an AI email assistant, which can further streamline email responses, alongside email lead capture. Both platforms operate on a price-on-application (POA) model for 1,000 tickets/chats, making direct pricing comparisons challenging without specific quotes.
| Feature | Crisp | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the realm of AI customer support platforms, Crisp, HubSpot, and My AskAI each offer distinct features aimed at deflecting support tickets and enhancing customer service efficiency. This analysis focuses on their AI customer support offerings, highlighting key features, pricing, and capabilities.
Crisp, HubSpot, and My AskAI all offer AI customer support features designed to assist both customers and support agents. These features help in automating responses, managing tickets, and providing analytics.
The AI pricing for Crisp and HubSpot is available upon request (POA), whereas My AskAI offers a transparent pricing model at $99 per 1,000 tickets/chats. This straightforward pricing can be beneficial for businesses looking to manage costs effectively.
Crisp offers three tiers—Basic, Pro, and Unlimited—each with no usage limits. HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 snippets. My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond these limits, offering flexibility for growing businesses.
All three platforms—Crisp, HubSpot, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Crisp, HubSpot, and My AskAI provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
HubSpot and My AskAI offer AI email assistants to automate email responses and manage email queries. Crisp does not currently offer this feature.
All three platforms—Crisp, HubSpot, and My AskAI—support email lead capture, helping businesses to generate and manage leads effectively.
Crisp's content limits are not specified, while HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing extensive content management capabilities.
Crisp does not specify the number of chatbots/agents available. HubSpot's Marketing Hub Professional allows for three seats, and the Enterprise tier allows for five seats. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Both Crisp and HubSpot provide hosted help centers to assist customers with self-service options. My AskAI does not offer a hosted help center.
Crisp and HubSpot include a chatbot flow builder for creating automated response flows. My AskAI does not have this feature.
Crisp integrates with various platforms like WordPress, WooCommerce, and Shopify. HubSpot's integrations are not specified. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing extensive content and knowledge management options.
Crisp integrates with several platforms through its marketplace, including Facebook and WhatsApp. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI offers comprehensive end-user integrations, including website, Zendesk, Intercom, Slack, Teams, and many more, facilitating seamless user interactions.
All three platforms—Crisp, HubSpot, and My AskAI—are GDPR compliant. HubSpot is also SOC-2 compliant, whereas Crisp and My AskAI are not.
Crisp offers chat and email support across all tiers. HubSpot provides email, in-app chat, and phone support. My AskAI offers web and email support in the Essentials tier, priority web, email, and video support in the Pro tier
