AI customer support agent features & capabilities compared: Crisp vs. HubSpot

Introduction

In the realm of AI customer support platforms, Crisp, HubSpot, and My AskAI each offer distinct features aimed at deflecting support tickets and enhancing customer service efficiency. This analysis focuses on their AI customer support offerings, highlighting key features, pricing, and capabilities.

AI Customer Support Features

Crisp, HubSpot, and My AskAI all offer AI customer support features designed to assist both customers and support agents. These features help in automating responses, managing tickets, and providing analytics.

AI Pricing

The AI pricing for Crisp and HubSpot is available upon request (POA), whereas My AskAI offers a transparent pricing model at $99 per 1,000 tickets/chats. This straightforward pricing can be beneficial for businesses looking to manage costs effectively.

Usage Tiers

Crisp offers three tiers—Basic, Pro, and Unlimited—each with no usage limits. HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 snippets. My AskAI has three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond these limits, offering flexibility for growing businesses.

Human Handover

All three platforms—Crisp, HubSpot, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Crisp, HubSpot, and My AskAI provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

HubSpot and My AskAI offer AI email assistants to automate email responses and manage email queries. Crisp does not currently offer this feature.

Email Lead Capture

All three platforms—Crisp, HubSpot, and My AskAI—support email lead capture, helping businesses to generate and manage leads effectively.

Content Limits

Crisp's content limits are not specified, while HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing extensive content management capabilities.

Number of Chatbots/Agents

Crisp does not specify the number of chatbots/agents available. HubSpot's Marketing Hub Professional allows for three seats, and the Enterprise tier allows for five seats. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.

Hosted Help Centre

Both Crisp and HubSpot provide hosted help centers to assist customers with self-service options. My AskAI does not offer a hosted help center.

Chatbot Flow Builder

Crisp and HubSpot include a chatbot flow builder for creating automated response flows. My AskAI does not have this feature.

Integrations (Content/Knowledge)

Crisp integrates with various platforms like WordPress, WooCommerce, and Shopify. HubSpot's integrations are not specified. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing extensive content and knowledge management options.

Integrations (End Users)

Crisp integrates with several platforms through its marketplace, including Facebook and WhatsApp. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI offers comprehensive end-user integrations, including website, Zendesk, Intercom, Slack, Teams, and many more, facilitating seamless user interactions.

Compliance

All three platforms—Crisp, HubSpot, and My AskAI—are GDPR compliant. HubSpot is also SOC-2 compliant, whereas Crisp and My AskAI are not.

Support

Crisp offers chat and email support across all tiers. HubSpot provides email, in-app chat, and phone support. My AskAI offers web and email support in the Essentials tier, priority web, email, and video support in the Pro tier, and Slack and a Success Manager in the Enterprise tier.

AI Models Available

Crisp's AI models are not specified except for the Unlimited tier, which uses GPT-4. HubSpot does not provide details on its AI models. My AskAI offers GPT-4o in the Essentials and Pro tiers, and GPT-4o/Claude/Gemini in the Enterprise tier, providing advanced AI capabilities.

API Access

All three platforms—Crisp, HubSpot, and My AskAI—offer API access, enabling businesses to integrate their customer support systems with other applications.

Conclusion

Crisp, HubSpot, and My AskAI each bring unique strengths to the table in AI customer support. Crisp and HubSpot offer robust platforms with extensive features, while My AskAI stands out with its transparent pricing, unlimited content limits, and extensive integrations, making it a versatile choice for businesses seeking advanced AI customer support solutions.