Crisp and Help Scout are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp offers a flexible pricing model with a "Price on Application" (POA) approach for 1,000 tickets/chats, and provides three usage tiers—Basic, Pro, and Unlimited—all without usage limits. Key features include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant. This positions Crisp as a comprehensive solution with a strong focus on real-time customer engagement and data-driven decision-making.
Help Scout, on the other hand, charges $765 per 1,000 tickets/chats and also provides three usage tiers—Standard, Plus, and Pro—all with no usage limits. Unlike Crisp, Help Scout does not support human handover or offer analytics and insights, but it does include email lead capture. The absence of these features may make Help Scout a more straightforward option for businesses seeking a simpler, cost-effective solution for managing customer interactions without the need for extensive data analysis or human intervention. This differentiation highlights Crisp's broader feature set in comparison to Help Scout's more streamlined approach.
| Feature | Crisp | Help Scout | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $765 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Help Scout pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Standard - no content limit Plus - no content limit Pro - no content limit | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Shopify Weebly Squarespace Wix Webflow | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | AI Assist and AI Answers are powered by OpenAI's API service | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Crisp, Help Scout, and My AskAI, particularly in their ability to deflect support tickets. Each platform offers unique capabilities and pricing structures, making them suitable for different business needs.
Crispoffers comprehensive AI customer support features, including AI-powered chatbots and support agents. In contrast,Help Scoutdoes not provide AI customer support features but focuses on traditional customer support methods.My AskAIcan be integrated within both Crisp and Help Scout, offering advanced AI capabilities that enhance their existing platforms.
BothCrispandMy AskAIprovide AI features specifically designed for support agents, such as AI-assisted responses and automation tools. Help Scout, however, lacks these AI features, relying solely on human agents for support.
For AI customer support,Crispoffers pricing on application (POA), which can vary based on the specific needs of the business.Help Scoutcharges $765 per 1,000 tickets/chats for its AI services.My AskAIoffers a more cost-effective solution at $99 per 1,000 conversations, making it an attractive option for businesses looking to manage costs.
Crispprovides three tiers—Basic, Pro, and Unlimited—all with no usage limits.Help Scoutalso offers three tiers—Standard, Plus, and Pro—without usage limits.My AskAIhas more defined usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional charge of $0.10 per conversation beyond the limits.
BothCrispandMy AskAIsupport seamless human handover, ensuring that complex queries can be escalated to human agents when necessary.Help Scoutdoes not offer this feature due to its lack of AI integration.
CrispandMy AskAIprovide detailed conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.Help Scoutdoes not offer these AI-driven insights.
My AskAIstands out by offering an AI email assistant, a feature not available in eitherCrisporHelp Scout. This assistant can help automate and streamline email responses, saving time for support agents.
All three platforms—Crisp,Help Scout, andMy AskAI—offer email lead capture capabilities, ensuring businesses can collect and manage leads effectively.
CrispandHelp Scoutdo not specify content limits for their plans.My AskAIoffers unlimited webpages and documents across all tiers, with automatic updates, providing flexibility and ease of use.
WhileCrispandHelp Scoutdo not specify the number of chatbots or agents,My AskAIprovides clear limits: Essentials (1 chatbot), Pro (1 chatbot), and Enterprise (unlimited chatbots), each with public and private modes.
BothCrispandHelp Scoutoffer hosted help centers, providing customers with self-service options.My AskAIdoes not include this feature.
Crispincludes a chatbot flow builder, allowing businesses to cre
