AI customer support agent features & capabilities compared: Crisp vs. Freshchat (Freddy AI)

Introduction

This analysis compares the AI customer support offerings of Crisp, Freshchat (Freddy AI), and My AskAI. Each platform aims to deflect support tickets by leveraging AI capabilities. My AskAI can be integrated within Crisp or Freshchat (Freddy AI), providing additional functionalities.

AI Customer Support Features

Both Crisp and Freshchat (Freddy AI) offer robust AI customer support features, including AI-driven chatbots and support for agents. My AskAI also provides these features and can be integrated into both Crisp and Freshchat (Freddy AI) for enhanced capabilities.

Pricing

Crisp's AI pricing is provided on request (POA), whereas Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses looking to manage high volumes of interactions.

Usage Tiers

Crisp offers three tiers (Basic, Pro, Unlimited) with no usage limits specified. Freshchat (Freddy AI) has four tiers with varying bot session limits: Free, Growth (2,000 sessions), Pro (3,000 sessions), and Enterprise (5,000 sessions). My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional charge of $0.10 per conversation beyond limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents when necessary.

Conversation Analytics/Insights

Crisp, Freshchat (Freddy AI), and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Crisp or Freshchat (Freddy AI). This capability can significantly enhance email support efficiency.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information through email interactions.

Content Limits

Crisp does not specify content limits across its tiers. Freshchat (Freddy AI) does not provide detailed information on content limits. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing flexibility and ease of use.

Number of Chatbots/Agents

Crisp and Freshchat (Freddy AI) do not specify the number of chatbots/agents allowed. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.

Hosted Help Centre

Crisp and Freshchat (Freddy AI) both provide a hosted help center. My AskAI does not offer this feature, focusing instead on direct AI-driven support.

Chatbot Flow Builder

Both Crisp and Freshchat (Freddy AI) include a chatbot flow builder, enabling businesses to design custom chatbot interactions. My AskAI does not offer a flow builder, instead relying on its advanced AI models for interaction handling.

Integrations (Content/Knowledge)

Crisp integrates with platforms like WordPress, WooCommerce, Magento, and Shopify. Freshchat (Freddy AI) does not provide detailed integration information. My AskAI supports a wide range of content and knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more, offering extensive flexibility.

Integrations (End Users)

Crisp and Freshchat (Freddy AI) provide various end-user integrations through their respective marketplaces. My AskAI supports numerous integrations such as Zendesk, Intercom, HubSpot, Slack, and more, ensuring compatibility with popular platforms.

Compliance

All three platforms are GDPR compliant, ensuring data protection and privacy. Freshchat (Freddy AI) is also SOC-2 compliant, providing an additional layer of security assurance.

Support

Support varies by tier across all platforms. Crisp offers chat and email support. Freshchat (Freddy AI) provides email, chat, community, and knowledge base support. My AskAI offers web and email support in Essentials, priority support in Pro, and additional Slack and Success Manager support in the Enterprise tier.

AI Models Available

Crisp offers GPT-4 in its Unlimited tier. Freshchat (Freddy AI) does not provide specific information on AI models. My AskAI provides GPT-4o in Essentials and Pro tiers, and offers GPT-4o, Claude, and Gemini in the Enterprise tier, ensuring access to advanced AI capabilities.

API Access

All three platforms offer API access, enabling businesses to integrate and extend their AI customer support functionalities.

Conclusion

In summary, while Crisp and Freshchat (Freddy AI) offer comprehensive AI customer support features, My AskAI provides competitive pricing, advanced AI models, and extensive integration options. My AskAI's unique offerings, such as the AI Email Assistant and flexible content limits, make it a strong contender in the AI customer support market.