Crisp and Freshchat (Freddy AI) both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp's pricing is available upon request (POA) and offers three usage tiers: Basic, Pro, and Unlimited, all of which have no usage limits. Key features of Crisp include human handover capabilities, comprehensive analytics and insights, and email lead capture functionality. However, Crisp does not offer an AI email assistant.
Freshchat (Freddy AI), on the other hand, has a clear pricing structure at $105 per 1,000 tickets/chats and offers four usage tiers: Free, Growth, Pro, and Enterprise, with bot session limits ranging from 2,000 to 5,000 per month depending on the tier. Similar to Crisp, Freshchat includes features such as human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant.
In summary, both Crisp and Freshchat provide robust AI customer support features, though they differ in pricing models and usage limits. Crisp offers unlimited usage across all tiers, while Freshchat's pricing and usage limits vary by tier.
| Feature | Crisp | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $105 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support offerings ofCrisp,Freshchat (Freddy AI), andMy AskAI. Each platform aims to deflect support tickets by leveraging AI capabilities. My AskAI can be integrated within Crisp or Freshchat (Freddy AI), providing additional functionalities.
Both Crisp and Freshchat (Freddy AI) offer robust AI customer support features, including AI-driven chatbots and support for agents. My AskAI also provides these features and can be integrated into both Crisp and Freshchat (Freddy AI) for enhanced capabilities.
Crisp's AI pricing is provided on request (POA), whereas Freshchat (Freddy AI) charges $105 per 1,000 tickets/chats. My AskAI offers a more competitive rate at $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses looking to manage high volumes of interactions.
Crisp offers three tiers (Basic, Pro, Unlimited) with no usage limits specified. Freshchat (Freddy AI) has four tiers with varying bot session limits: Free, Growth (2,000 sessions), Pro (3,000 sessions), and Enterprise (5,000 sessions). My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional charge of $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents when necessary.
Crisp, Freshchat (Freddy AI), and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Crisp or Freshchat (Freddy AI). This capability can significantly enhance email support efficiency.
All three platforms support email lead capture, allowing businesses to gather potential customer information through email interactions.
Crisp does not specify content limits across its tiers. Freshchat (Freddy AI) does not provide detailed information on content limits. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing flexibility and ease of use.
Crisp and Freshchat (Freddy AI) do not specify the number of chatbots/agents allowed. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Crisp and Freshchat (Freddy AI) both provide a hosted help center. My AskAI does not offer this feature, focusing instead on direct AI-driven support.
Both Crisp and Freshchat (Freddy AI) include a chatbot flow builder, enabling businesses to design custom chatbot interactions. My AskAI does not offer a flow builder, instead relying on its advanced AI models for interaction handling.
Crisp integrates with platforms like WordPress, WooCommerce, Magento, and Shopify. Freshchat (Freddy AI) does not provide detailed integration information. My AskAI supports a wide range of content and knowledge integrations, including Google Drive, Notion, Confluence, SharePoint, and more, offering extensive flexibility.
Crisp and Freshchat (Freddy AI) provide various end-user integrations through their respective marketplaces. My AskAI supports numerous integrations such as Zendesk, Intercom, HubSpot, Slack, an
