Crisp and Drift both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp's AI customer support features include human handover capabilities, ensuring a smooth transition from AI to human agents when needed. Additionally, Crisp provides comprehensive analytics and insights, aiding businesses in understanding customer interactions and improving service strategies. The platform supports email lead capture but does not include an AI email assistant. Pricing for Crisp is provided on application (POA), and it offers usage tiers without limits for Basic, Pro, and Unlimited plans.
Drift also integrates AI customer support features with human handover functionality, similar to Crisp. However, it does not offer analytics or insights, which may limit businesses' ability to analyze and optimize customer interactions. Drift does include email lead capture but, like Crisp, does not feature an AI email assistant. Pricing for Drift is also provided on application (POA), but specific usage tiers are not detailed. Both platforms focus on facilitating customer support through AI while maintaining essential human touchpoints when necessary.
| Feature | Crisp | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Drift pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Crisp,Drift, andMy AskAI. These platforms help businesses deflect support tickets using advanced AI capabilities. My AskAI can be integrated within both Crisp and Drift, providing additional benefits.
All three platforms—Crisp, Drift, and My AskAI—offer AI customer support features aimed at improving customer interactions and reducing the workload on human agents. However, only Crisp and My AskAI provide AI features specifically designed to assist support agents directly.
The AI pricing for Crisp and Drift is provided on application (POA), whereas My AskAI offers transparent pricing at$99 per 1,000 tickets/chats. This makes My AskAI a more straightforward option for budgeting purposes.
Crisp offers three tiers—Basic, Pro, and Unlimited—with no specified usage limits. Drift does not provide detailed usage tiers. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional$0.10 per conversation beyond limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Crisp and My AskAI provide conversation analytics and insights, enabling businesses to understand customer interactions better. Drift does not offer this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in either Crisp or Drift.
All platforms—Crisp, Drift, and My AskAI—include email lead capture capabilities, helping businesses to gather potential customer information effectively.
Crisp does not specify content limits for its tiers. Drift also does not provide this information. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
Details on the number of chatbots or agents are not provided by Crisp or Drift. My AskAI offers one chatbot in Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots in the Enterprise tier.
Crisp includes a hosted help center, a feature not available in Drift or My AskAI.
Both Crisp and Drift offer a chatbot flow builder, while My AskAI does not.
Crisp integrates with various platforms, including WordPress and Shopify. Drift focuses on FAQs, customer interactions, and feedback loops. My AskAI provides extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more.
Crisp and Drift have their respective marketplaces for integrations. My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various social media platforms.
All three platforms are GDPR compliant. Drift is also SOC-2 compliant, whereas Crisp and My AskAI are not.
Crisp offers chat and email support across all tiers. Drift provides extensive support options, including dedicated customer success managers and 24/7 support for higher tiers. My AskAI offers web and email support in Essentials, priority support in Pro, and Slack and success manager support in Enterprise.
Crisp's AI model details are limited, with GPT-4 available in the Unlimited tier. Drift utilizes fine-tuned OpenAI models. My AskAI offers GPT-4o across all tiers, with additional options like Claude and Gemini in the Enterprise tier.
All three platforms provide API access, facilitating custom integrations and advanced functionalities.
While Crisp and Drift offer robust AI customer support features, My AskAI provides additional benefits such as transparent pricing, extensive integrations, and unique features like the AI email assistant. This makes My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.
