Crisp and Conversica both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Crisp provides three usage tiers—Basic, Pro, and Unlimited—all without usage limits, and offers features such as human handover, analytics/insights, and email lead capture. However, Crisp does not include an AI email assistant in its feature set. The pricing for Crisp is provided on application (POA), indicating that costs may vary based on specific customer needs and negotiations.
Conversica, on the other hand, structures its pricing based on consumption and also requires a POA for detailed pricing. It includes a comprehensive set of features such as human handover, analytics/insights, AI email assistant, and email lead capture. This makes Conversica potentially more versatile in handling various customer support scenarios, particularly those involving email interactions. Both platforms aim to optimize customer support operations, but their feature sets and pricing models cater to different business needs and usage patterns.
| Feature | Crisp | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
This analysis focuses on the AI customer support offerings fromCrisp,Conversica, andMy AskAI. Each platform provides AI-driven features aimed at deflecting support tickets and enhancing customer service efficiency. My AskAI can be integrated within both Crisp and Conversica, offering additional flexibility.
All three platforms—Crisp, Conversica, and My AskAI—offer AI customer support features. These features help in automating responses to common queries, thus reducing the load on human support agents.
Crisp, Conversica, and My AskAI also provide AI features specifically designed to assist support agents. These tools help agents resolve issues more efficiently by providing suggested responses and relevant information.
The pricing for AI features in Crisp and Conversica is provided on application (POA), making it less transparent compared to My AskAI, which offers a clear pricing model at $99 per 1,000 tickets/chats.
Crisp offers three tiers—Basic, Pro, and Unlimited—all with no usage limits. Conversica's pricing is based on consumption. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Crisp, Conversica, and My AskAI offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
Conversica and My AskAI provide AI email assistants, which can handle email-based customer support. Crisp does not offer this feature.
All three platforms—Crisp, Conversica, and My AskAI—offer email lead capture capabilities, helping businesses gather potential customer information.
For detailed pricing information, Crisp and My AskAI provide accessible pricing pages (Crisp pricing pageandMy AskAI pricing page). Conversica does not offer a publicly accessible pricing page.
Crisp does not specify content limits for its tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Conversica's content limits are based on consumption.
Crisp does not specify the number of chatbots/agents. Conversica's offering is based on consumption. My AskAI provides one chatbot in Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots in the Enterprise tier.
Crisp offers a hosted help center, while Conversica and My AskAI do not.
Both Crisp and Conversica have chatbot flow builders. My AskAI does not offer this feature.
Crisp integrates with platforms like WordPress, WooCommerce, and Shopify. Conversica integrates with company-specific data, FAQs, and more. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Crisp and Conversica offer various end-user integrations through their respective marketplaces. My AskAI integrates with multiple platforms including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and others.
All three platforms are GDPR compliant. Conversica is also SOC-2 compliant, whereas Crisp and My AskAI are not.
Crisp offers chat and email support across all tiers. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Conversica's support details are not provided.
Crisp uses GPT-4 for its Unlimited tier. My AskAI offers GPT-4o across Essentials and Pro tiers, with additional options like Claude and Gemini for the Enterprise tier. Conversica does not specify the AI models available.
Both Crisp and My AskAI offer API access. Conversica does not provide information on API access.
In summary, Crisp and Conversica offer robust AI customer support features with varying degrees of transparency in pricing and usage limits. My AskAI stands out with its clear pricing model, extensive integration options, and flexibility in AI models, making it a versatile choice for businesses looking to enhance their customer support capabilities.
