Crisp and Chatfuel are AI customer support platforms designed to handle and deflect support tickets. Crisp offers a range of usage tiers—Basic, Pro, and Unlimited—each without usage limits, and pricing is provided on application (POA). Key features include human handover capabilities, analytics and insights, and email lead capture, though it lacks an AI email assistant.
Chatfuel, on the other hand, has a clear pricing structure at $20 per 1,000 tickets/chats with distinct usage tiers for different platforms: Business and Enterprise for Facebook and Instagram, and similar tiers for WhatsApp. Like Crisp, Chatfuel supports human handover and email lead capture but does not offer analytics/insights or an AI email assistant. Each platform has unique strengths, with Crisp offering more comprehensive analytics and Chatfuel providing a straightforward pricing model.
| Feature | Crisp | Chatfuel | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | POA | $20 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Chatfuel pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Google Sheets ChatGPT Stripe Zapier JSON API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | ChatGPT (not specified) | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the realm of AI customer support platforms, Crisp, Chatfuel, and My AskAI each offer unique features aimed at deflecting support tickets. This analysis focuses on their AI customer support capabilities, comparing key aspects such as pricing, usage tiers, integrations, and additional features. Notably, My AskAI can be integrated within both Crisp and Chatfuel, providing added flexibility.
All three platforms—Crisp, Chatfuel, and My AskAI—offer AI customer support features. These capabilities are designed to automate interactions and provide timely responses to customer inquiries, reducing the workload on human agents.
Crisp and My AskAI both offer AI features specifically for support agents, enhancing their efficiency and productivity. Chatfuel, on the other hand, does not provide this feature, potentially limiting its utility for support teams looking for comprehensive AI assistance.
The pricing for AI services varies significantly. Crisp's AI pricing is provided on application (POA), making it less transparent. Chatfuel charges $20 per 1,000 tickets/chats, while My AskAI offers a higher rate at $99 per 1,000 tickets/chats. However, My AskAI's pricing reflects its advanced capabilities and integrations.
Crisp offers three tiers—Basic, Pro, and Unlimited—with no usage limits. Chatfuel's tiers are more segmented, with specific limits for Facebook, Instagram, and WhatsApp conversations. My AskAI provides three tiers—Essentials, Pro, and Enterprise—with varying conversation limits and a cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents seamlessly. This feature is crucial for maintaining high customer satisfaction levels.
Crisp and My AskAI both offer conversation analytics and insights, enabling businesses to monitor and improve their customer interactions. Chatfuel lacks this feature, which could be a drawback for companies looking for in-depth performance metrics.
My AskAI stands out by offering an AI email assistant, a feature not available in Crisp or Chatfuel. This assistant can help manage and respond to email inquiries, further reducing the burden on human agents.
All three platforms—Crisp, Chatfuel, and My AskAI—provide email lead capture capabilities, helping businesses gather and manage potential customer leads effectively.
Crisp does not specify content limits, while Chatfuel also does not provide this information. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing a clear advantage in content management.
My AskAI specifies the number of chatbots/agents per tier, with Essentials and Pro allowing one chatbot in two modes (public and private), and Enterprise offering unlimited chatbots. Crisp and Chatfuel do not provide specific information on this aspect.
Crisp offers a hosted help center, a feature not available in Chatfuel or My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
Both Crisp and Chatfuel offer a chatbot flow builder, enabling businesses to design and customize their chatbot interactions. My AskAI does not include this feature, focusing instead on its robust AI capabilities and integrations.
Crisp integrates with various e-commerce and website platforms, including WordPress, WooCommerce, and Shopify. Chatfuel supports integrations with Google Sheets and ChatGPT. My AskAI offers extensive integrations with websites, various file types, and platforms like Google Drive, Notion, and Salesforce, providing a comprehensive content and knowledge management solution.
