AI customer support agent features & capabilities compared: Crisp vs. Chatbot
Crisp and Chatbot are AI customer support platforms designed to help businesses manage and deflect support tickets effectively. Crisp offers a range of features including human handover, analytics and insights, and email lead capture. The pricing for Crisp's services is provided on application (POA), and it offers three usage tiers: Basic, Pro, and Unlimited, all of which have no usage limits. However, Crisp does not include an AI email assistant in its feature set.
Chatbot, on the other hand, provides similar functionalities with human handover, analytics and insights, and email lead capture. It has a clear pricing structure, charging $85 per 1,000 tickets/chats. Chatbot's usage tiers are more defined, with the Starter tier allowing 1,000 valid chats per month, the Team tier 5,000, the Business tier 25,000, and the Enterprise tier offering custom solutions. Like Crisp, Chatbot does not offer an AI email assistant.
In summary, both Crisp and Chatbot provide robust AI customer support solutions with essential features such as human handover and analytics. While Crisp offers unlimited usage across its tiers with pricing on application, Chatbot provides a tiered pricing model based on chat volume, starting at $85 for 1,000 chats.
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Full breakdown: All available features and pricing
| Feature | Crisp | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $85 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit |
Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified |
5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion |
Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email |
Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 |
Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms: Crisp vs. Chatbot vs. My AskAI
This analysis focuses on the AI customer support features of three platforms: Crisp, Chatbot, and My AskAI. These features aim to deflect support tickets and enhance customer service efficiency.
AI Customer Support Features
All three platforms—Crisp, Chatbot, and My AskAI—offer AI customer support features. They also provide AI features specifically designed for support agents, ensuring that the customer service team can leverage AI to enhance their effectiveness.
Pricing
The AI pricing models vary across the platforms. Crisp offers pricing on application (POA), whereas Chatbot charges $85 per 1,000 tickets/chats. My AskAI is priced at $99 per 1,000 tickets/chats. This makes Chatbot a slightly more economical option compared to My AskAI, but both are more transparent than Crisp's POA model.
Usage Tiers
Crisp offers three tiers—Basic, Pro, and Unlimited—each with no usage limits. Chatbot provides four tiers: Starter (1,000 valid chats/month), Team (5,000 valid chats/month), Business (25,000 valid chats/month), and Enterprise (custom). My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with a cost of $0.10 per conversation beyond these limits.
Human Handover and Conversation Analytics
All platforms support human handover, allowing seamless transitions from AI to human agents. They also provide conversation analytics and insights, ensuring that businesses can continually optimize their customer support interactions.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available with Crisp or Chatbot. This can be a significant advantage for businesses looking to automate email responses alongside chat interactions.
Email Lead Capture
All three platforms—Crisp, Chatbot, and My AskAI—support email lead capture, helping businesses to gather and manage leads effectively through their AI systems.
Content Limits
Crisp does not specify content limits across its tiers. Chatbot allows up to 5,000 knowledge articles. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates, making it more flexible and scalable in terms of content management.
Number of Chatbots/Agents
Crisp does not provide specific information on the number of chatbots or agents. Chatbot offers different limits based on tiers: Starter (1 chatbot), Team (5 chatbots), Business (unlimited chatbots), and Enterprise (unlimited chatbots). My AskAI provides Essentials and Pro tiers with 1 chatbot (in 2 modes: public and private) and Enterprise with unlimited chatbots.
Hosted Help Centre and Chatbot Flow Builder
Crisp and Chatbot offer hosted help centers and chatbot flow builders, while My AskAI does not provide these features. This could be a consideration for businesses needing these specific tools.
Content/Knowledge Integrations
Crisp integrates with various e-commerce and website platforms like WordPress, WooCommerce, and Shopify. Chatbot supports websites, Zendesk, and knowledge bases. My AskAI offers a broader range of integrations, including websites, files (PDF, Docx, etc.), Google Drive, Notion, Confluence, and more. This extensive integration capability makes My AskAI a versatile option for diverse business needs.
End User Integrations
Crisp has a marketplace for integrations, while Chatbot supports various platforms like Facebook Messenger, WordPress, and Slack. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing a wide range of connectivity options.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies; Crisp offers chat and email support across all tiers, Chatbot provides help center and email support with additional premium services for higher tiers, and My AskAI provides web and email support, with priority and success manager support for higher tiers.
AI Models and API Access
Crisp does not specify the AI models used in its tiers, whereas Chatbot uses AI Assist across all tiers. My AskAI offers GPT-4o in Essentials and Pro tiers, with additional options like Claude and Gemini for the Enterprise tier. All platforms provide API access, facilitating customization and integration.
Conclusion
In summary, while Crisp and Chatbot offer robust AI customer support features, My AskAI distinguishes itself with its AI email assistant, extensive content and end-user integrations, and flexible content limits. Each platform has unique strengths, making them suitable for different business needs.
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