Crisp and Ada are both AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. Crisp offers various usage tiers, including Basic, Pro, and Unlimited, all without usage limits. While the pricing for Crisp is provided on application (POA), the platform includes essential features such as human handover capabilities, robust analytics and insights, and email lead capture. However, it does not offer an AI email assistant.
Ada, on the other hand, charges $1,000 per 1,000 tickets or chats and does not specify distinct usage tiers. Similar to Crisp, Ada provides human handover and comprehensive analytics and insights. Additionally, Ada includes an AI email assistant, which can further streamline customer support operations, alongside email lead capture. These features position Ada as a potentially more automated solution for managing customer interactions.
| Feature | Crisp | Ada | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Not provided | Yes |
| AI Price Per 1,000 tickets/chats | POA | $1,000 | $99 |
| Usage Tiers | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Crisp pricing page | Ada pricing page | My AskAI pricing page |
| Content Limits | Basic - Not specified Pro - Not specified Unlimited - Not specified | 50,000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites (public) Zendesk Salesforce API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Crisp marketplace / app store | Ada marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | TBC | Yes |
| SOC-2 Compliant | No | TBC | No |
| Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Basic - Pro - Unlimited - GPT-4 | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support offerings ofCrisp,Ada, andMy AskAI. Each platform provides distinct features aimed at deflecting support tickets and enhancing customer service. My AskAI can be integrated within both Crisp and Ada, providing additional layers of functionality.
All three platforms—Crisp, Ada, and My AskAI—offer AI customer support features, enabling businesses to automate responses and handle customer inquiries efficiently.
Crisp and My AskAI provide AI features specifically designed for support agents, enhancing their ability to manage customer interactions. Ada's provision of such features is not specified.
Crisp's AI pricing is provided on application (POA), while Ada charges $1,000 per 1,000 tickets/chats. My AskAI offers a more economical option at $99 per 1,000 tickets/chats.
Crisp offers three tiers—Basic, Pro, and Unlimited—with no usage limits specified. Ada does not provide detailed usage tiers. My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with additional conversations priced at $0.10 each.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.
Crisp, Ada, and My AskAI all provide conversation analytics and insights, helping businesses understand and improve customer interactions.
Ada and My AskAI offer AI email assistants, while Crisp does not include this feature.
All three platforms—Crisp, Ada, and My AskAI—support email lead capture, aiding in customer acquisition and engagement.
Crisp does not specify content limits for its tiers. Ada supports up to 50,000 articles. My AskAI offers unlimited webpages and documents across all tiers, with content updated automatically.
Crisp and Ada do not specify the number of chatbots or agents supported. My AskAI provides one chatbot with two modes (public and private) in Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Crisp offers a hosted help centre, while Ada does not specify this feature. My AskAI does not provide a hosted help centre.
Both Crisp and Ada include a chatbot flow builder. My AskAI, however, does not offer this feature.
Crisp integrates with various e-commerce platforms such as WordPress, WooCommerce, and Shopify. Ada supports websites and major CRM tools like Zendesk and Salesforce. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Crisp and Ada provide an app marketplace for end-user integrations. My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more.
Both Crisp and My AskAI are GDPR compliant. Ada's compliance status is to be confirmed (TBC).
Neither Crisp nor My AskAI are SOC-2 compliant. Ada's SOC-2 compliance status is TBC.
Crisp offers chat and email support across its tiers. Ada's support details are TBC. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.
Crisp uses GPT-4 in its Unlimited tier. Ada's AI models are not specified. My AskAI offers GPT-4o across Essentials and Pro, with GPT-4o, Claude, and Gemini available for Enterprise.
All three platforms—Crisp, Ada, and My AskAI—offer API access, enabling custom integrations and extended functionality.
Crisp, Ada, and My AskAI each bring unique strengths to AI customer support. My AskAI stands out with its affordable pricing, extensive integrations, and flexibility in AI models. This positions My AskAI as a versatile and cost-effective option for businesses seeking compre
