Afforable, smarter, alternative toCrispfor AI customer support

Introduction

Crisp and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Both platforms offer a range of features aimed at enhancing the customer support experience, but they differ in key aspects such as pricing, capabilities, and integrations.

AI Customer Support Features

Both Crisp and My AskAI offer AI customer support features, allowing businesses to automate responses and handle customer inquiries more effectively. This helps in reducing the workload on human support agents and ensures quicker response times for customers.

AI Features for Support Agents

Crisp and My AskAI both provide AI features specifically designed to assist support agents. These features help agents respond more efficiently to customer queries by suggesting responses and automating repetitive tasks.

Pricing

Crisp's AI pricing is provided on application (POA), which can be less transparent for potential users. In contrast, My AskAI offers a clear pricing structure at $99 per 1,000 tickets/chats, making it easier for businesses to budget for their customer support needs.

Usage Tiers

Crisp offers three tiers—Basic, Pro, and Unlimited—all with no usage limits. My AskAI provides more granular usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). For usage beyond the specified limits, My AskAI charges $0.10 per conversation, offering a scalable solution for growing businesses.

Human Handover

Both platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents. This feature is crucial for maintaining high-quality customer service.

Conversation Analytics/Insights

Crisp and My AskAI both offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies based on data-driven insights.

AI Email Assistant

A notable advantage of My AskAI is its AI Email Assistant feature, which Crisp lacks. This feature helps automate email responses, further reducing the workload on support teams.

Email Lead Capture

Both platforms provide email lead capture capabilities, allowing businesses to collect customer information and follow up on leads efficiently.

Content Limits

Crisp does not specify content limits for its usage tiers. My AskAI, however, offers unlimited webpages and documents across all tiers, with automatic updates, providing a more transparent and flexible solution.

Number of Chatbots/Agents

Crisp does not specify the number of chatbots or agents available. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier, allowing for greater customization and scalability.

Hosted Help Centre

Crisp offers a hosted help centre, a feature not available with My AskAI. This can be beneficial for businesses looking to provide a centralized resource for customer support.

Chatbot Flow Builder

Crisp includes a chatbot flow builder, enabling businesses to create customized chatbot interactions. My AskAI does not offer this feature, focusing instead on its integration capabilities and AI functionalities.

Integrations (Content/Knowledge)

Crisp integrates with various e-commerce platforms like WordPress, WooCommerce, and Shopify. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, and Salesforce, making it a versatile tool for businesses with diverse content and knowledge management needs.

Integrations (End Users)

Crisp has a marketplace for various integrations, while My AskAI supports direct integrations with platforms like Zendesk, Intercom, HubSpot, and Slack. This extensive integration capability makes My AskAI a flexible solution for businesses looking to connect multiple tools.

Compliance

Both platforms are GDPR compliant, ensuring that they meet data protection regulations. Neither platform is SOC-2 compliant, which could be a consideration for businesses with specific compliance requirements.

Support

Crisp offers chat and email support across all tiers. My AskAI provides tiered support options, including priority web, email, and video support for Pro users, and Slack and a dedicated success manager for Enterprise users, offering a more personalized support experience.

AI Models Available

Crisp's highest tier includes GPT-4. My AskAI offers GPT-4o across all tiers, with the Enterprise tier also supporting Claude and Gemini, providing more options for businesses looking to leverage different AI models.

API Access

Both Crisp and My AskAI offer API access, allowing businesses to integrate their customer support tools with other systems and customize their functionality.

Conclusion

Crisp and My AskAI both offer robust AI customer support features, but they cater to different needs and preferences. My AskAI's transparent pricing, extensive integrations, and additional features like the AI Email Assistant make it a compelling choice for businesses looking for a scalable and versatile AI customer support solution.