CoSupport AI and Zipchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI's pricing model is based on a "Price on Application" (POA) structure, with no specific details on usage tiers, human handover capabilities, analytics, AI email assistant, or email lead capture features provided. This lack of detailed information makes it challenging to compare CoSupport AI's offerings directly with those of its competitors.
In contrast, Zipchat offers a transparent pricing structure at $86 per 1,000 tickets/chats, with multiple usage tiers ranging from Starter to Scale, and an Enterprise plan available upon request. Zipchat does not support human handover but provides analytics/insights and email lead capture features. Its price plans range from $49 per month for the Starter tier to $499 per month for the Scale tier, with the Enterprise plan available on a POA basis. This clarity in pricing and feature set positions Zipchat as a more immediately accessible option for businesses looking to integrate AI into their customer support operations.
| Feature | CoSupport AI | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $86 | $99 |
| Usage Tiers | Not provided | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | No | Yes |
CoSupport AI, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans aimed at helping businesses manage customer interactions more effectively.
All three platforms—CoSupport AI, Zipchat, and My AskAI—offer AI customer support features. However, CoSupport AI and My AskAI extend their capabilities to support agents, providing them with AI-driven tools to improve their efficiency. Zipchat, on the other hand, lacks these specific AI features for support agents.
Zipchat offers four distinct pricing plans: Starter at $49 per month, Growth at $129 per month, Pro at $249 per month, and Scale at $499 per month, with an Enterprise option available upon request. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing available on request. Notably, My AskAI also provides a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing details are not provided.
For AI-driven customer support, Zipchat charges $86 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not provided.
Zipchat's usage tiers range from 500 replies per month on the Starter plan to 6,000 replies per month on the Scale plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits. CoSupport AI does not provide information about its usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature, and CoSupport AI's stance on human handover is not specified.
Both Zipchat and My AskAI provide conversation analytics and insights to help businesses understand customer interactions better. CoSupport AI does not specify whether it offers this feature.
My AskAI includes an AI email assistant, a feature not available in Zipchat. CoSupport AI does not provide information on this capability.
Both Zipchat and My AskAI offer email lead capture functionalities. CoSupport AI does not specify whether it includes this feature.
Zipchat's content limits vary by plan, ranging from 1,000 webpages on the Starter plan to 30,000 webpages on the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. CoSupport AI does not provide details on content limits.
Zipchat's Starter plan includes 2 chatbots, but the number of chatbots for higher plans is not specified. My AskAI allows 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. CoSupport AI does not provide information on the number of chatbots or agents.
Neither Zipchat nor My AskAI offers a hosted help centre or a chatbot flow builder. CoSupport AI does not specify whether it provides these features.
Zipchat integrates with websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI's integrations are not specified.
Zipchat integrates with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CoSupport AI's end-user integrations are not specified.
Both Zipchat and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. My AskAI offers varying levels of support based on the plan: web and email support for Essentials, priority support for Pro, and dedicated support through Slack and a success manager for Enterprise. CoSupport AI's compliance and support details are not provided.
Zipchat uses GPT-4 or their own algorithm across all plans. My AskAI utilizes GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. CoSupport AI uses its own AI models.
My AskAI offers API
