CoSupport AI and Wonderchat are AI customer support tools aimed at deflecting support tickets to improve efficiency and customer satisfaction. CoSupport AI's pricing and detailed features are not disclosed, making it difficult to compare directly with Wonderchat. Information such as usage tiers, human handover capabilities, analytics, and additional functionalities like AI email assistance and email lead capture are also not provided for CoSupport AI, leaving a gap in understanding its full capabilities.
In contrast, Wonderchat offers transparent pricing at $41 per 1,000 tickets/chats and provides clearly defined usage tiers ranging from Lite to Professional, with an enterprise option available on request. Wonderchat includes features such as human handover, analytics/insights, and email lead capture, but lacks an AI email assistant. Its price plans range from $49.99 per month for the Lite tier to $499.99 per month for the Professional tier, providing a scalable solution based on the volume of messages handled. This detailed information positions Wonderchat as a more transparent and potentially flexible option for businesses evaluating AI customer support solutions.
| Feature | CoSupport AI | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Not provided | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance to support agents. Each platform offers a range of features and pricing options, catering to different business needs.
All three platforms, CoSupport AI, Wonderchat, and My AskAI, offer AI customer support features. This enables businesses to automate responses and handle customer inquiries efficiently.
CoSupport AI and My AskAI provide AI features specifically for support agents, enhancing their ability to manage and resolve tickets. Wonderchat, on the other hand, does not offer such features, potentially limiting its utility for support teams.
Wonderchat offers a tiered pricing structure with plans ranging from $49.99 to $499.99 per month, with an enterprise option available upon request. My AskAI offers three plans: Essentials for $60, Pro for $99, and an Enterprise plan with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which can be an attractive option for businesses looking to test the service.
Wonderchat charges $41 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not provided, making it difficult to compare directly.
Wonderchat's usage tiers range from 3,000 to 30,000 messages per month, depending on the plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Information on this feature for CoSupport AI is not provided.
Wonderchat and My AskAI both provide conversation analytics and insights, which can help businesses understand customer interactions and improve their support processes. CoSupport AI does not provide information on this feature.
My AskAI includes an AI email assistant, a feature not available in Wonderchat. This can be particularly useful for businesses looking to automate email responses and manage email inquiries more efficiently.
Both Wonderchat and My AskAI offer email lead capture capabilities, allowing businesses to gather and manage leads through their AI systems. CoSupport AI does not provide information on this feature.
Wonderchat's content limits vary by plan, ranging from 1 million to 20 million characters and up to 5,000 webpages. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility and scalability.
Wonderchat allows between 2 to 5 chatbots depending on the plan. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. This can be a significant advantage for businesses needing multiple chatbots.
Neither Wonderchat nor My AskAI offer a hosted help centre or a chatbot flow builder. Information on these features for CoSupport AI is not provided.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. My AskAI offers a broader range of integrations, including websites, multiple file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Wonderchat integrates with platforms such as Wordpress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. My AskAI supports a wide array of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Wonderchat and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. Support for Wonderchat varies by plan, with higher tiers offering Zoom support. My AskAI provides web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. My AskAI uses GPT-4o across all plans, with Enterprise customers having access to GPT-4o, Claude, and Gemini models, offering more advanced AI capabilities.
Both Wonderchat and My AskAI offer API access, enabling businesses to integrate their AI customer support systems with other applications and services.
In summary, while CoSupport AI lacks detailed information on many features, both Wonderchat and My AskAI offer comprehensive AI customer support solutions. My AskAI stands out with its broader range of integrations, unlimited content limits, and AI email assistant, making it a robust choice for businesses seeking a versatile and scalable AI support tool.
