AI customer support features comparison:CoSupport AIvs Watermelon

Overview

CoSupport AI, Watermelon, and My AskAI are all AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a suite of features aimed at improving the customer support experience through AI-driven interactions.

AI Customer Support Features

All three platforms—CoSupport AI, Watermelon, and My AskAI—provide AI customer support features and tools for support agents. This ensures that each platform can automate responses and assist human agents in resolving customer queries more efficiently.

Pricing Plans

Watermelon offers a tiered pricing model starting from €149 per month for the Basic plan, up to €1499 per month for the Enterprise plan. My AskAI provides more affordable options with their Essentials plan at $60 per month and the Pro plan at $99 per month, with the Enterprise plan available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which provides potential users with an opportunity to explore the service risk-free.

AI Price Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Watermelon charges $522, whereas My AskAI charges significantly less at $99. This makes My AskAI a more cost-effective solution for businesses handling large volumes of customer interactions.

Usage Tiers and Limits

Watermelon’s pricing is feature-based, while My AskAI offers clear usage tiers: 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise. My AskAI also charges $0.10 per conversation beyond these limits, providing a straightforward and scalable pricing structure.

Human Handover and Conversation Analytics

Both Watermelon and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. They also offer conversation analytics and insights, which help businesses understand customer interactions better and improve their support strategies.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI Email Assistant, a feature not provided by Watermelon. Both platforms, however, support email lead capture, ensuring they can help businesses grow their customer base through email interactions.

Content Limits

Watermelon provides unlimited channels across all plans, while My AskAI offers unlimited webpages and documents across its plans. Additionally, My AskAI updates content automatically, ensuring that the information used by the AI is always current.

Number of Chatbots/Agents

Watermelon’s plans vary in the number of chatbots offered, from none in the Basic plan to 10 in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, providing flexibility for businesses of different sizes.

Hosted Help Centre and Chatbot Flow Builder

Watermelon includes a hosted help centre, a feature not available in My AskAI. However, neither platform offers a chatbot flow builder, indicating that users might need to rely on predefined AI interactions or manual configurations.

Integrations

Watermelon integrates with websites and documents, whereas My AskAI offers a more extensive range of integrations. My AskAI supports websites, multiple file types, and various platforms such as Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI also supports a wide array of platforms, including Zendesk, Intercom, HubSpot, Slack, and others, providing more flexibility for businesses.

Compliance and Support

Both Watermelon and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. In terms of support, Watermelon offers a comprehensive support structure across its plans, including onboarding and customer success management at higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated support through Slack and a success manager for Enterprise users.

AI Models and API Access

Watermelon utilizes different AI models based on the plan, including GPT-3.5 and GPT-4o. My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini at the Enterprise level. Both platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

In summary, while all three platforms—CoSupport AI, Watermelon, and My AskAI—offer robust AI customer support features, My AskAI stands out in terms of cost-effectiveness, a broader range of integrations, and unique features like the AI Email Assistant. My AskAI’s flexible pricing and comprehensive support make it a competitive option in the AI customer support market.