CoSupport AI and Voiceflow are both AI customer support tools designed to enhance customer service by deflecting support tickets. CoSupport AI's pricing structure and specific features such as human handover, analytics/insights, AI email assistant, and email lead capture are not provided, making it challenging to compare directly with Voiceflow. Information about CoSupport AI's usage tiers and detailed price plans is also not disclosed, suggesting that potential users may need to contact the company for a quote.
Voiceflow, on the other hand, offers a more transparent pricing model with defined usage tiers, ranging from a free Sandbox tier to a custom-priced Enterprise tier. Voiceflow provides detailed analytics/insights and includes an email lead capture feature, though it does not support human handover or an AI email assistant. The Pro plan costs $50 per month, the Teams plan is $625 per month, and the Enterprise plan pricing is customized based on specific needs. This structured pricing and feature set may appeal to businesses looking for clear and scalable AI customer support solutions.
| Feature | CoSupport AI | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | Yes | No |
| Support | Not provided | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a unique set of features and pricing plans tailored to various business needs.
All three platforms—CoSupport AI, Voiceflow, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability that Voiceflow lacks.
Voiceflow offers a tiered pricing structure with plans ranging from a free Sandbox version to a custom-priced Enterprise plan. My AskAI provides a 30-day free trial on all its plans without requiring a credit card, with pricing starting at $60 for the Essentials plan and going up to custom pricing for Enterprise. CoSupport AI's pricing details are not provided.
My AskAI provides transparent pricing at $99 per 1,000 tickets or chats. The AI pricing for both CoSupport AI and Voiceflow is not disclosed.
Voiceflow's usage tiers are defined by monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited in the Enterprise plan. My AskAI offers tiers based on the number of conversations per month, with additional charges for usage beyond set limits. CoSupport AI does not provide details on usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents. Voiceflow does not offer this feature, and CoSupport AI's capabilities in this area are not specified.
Both Voiceflow and My AskAI offer conversation analytics and insights to help understand and improve customer interactions. CoSupport AI does not provide information on this feature.
My AskAI includes an AI email assistant feature, which is absent in Voiceflow and unspecified for CoSupport AI.
Voiceflow and My AskAI both offer email lead capture functionalities, while CoSupport AI does not provide details on this feature.
Voiceflow's content limits vary by plan, from 50 knowledge base sources per agent in the Sandbox plan to unlimited in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. CoSupport AI's content limits are not provided.
Voiceflow's number of agents ranges from 2 in the Sandbox plan to unlimited in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI does not specify the number of chatbots or agents.
Neither Voiceflow nor My AskAI offers a hosted help center, and CoSupport AI's stance on this feature is not provided.
Voiceflow includes a chatbot flow builder, a feature that My AskAI does not offer. CoSupport AI does not provide information on this capability.
Voiceflow supports integrations with various content and knowledge sources, including websites and third-party software like Zendesk Help Center. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more. CoSupport AI's integrations are not specified.
Voiceflow integrates with multiple communication platforms such as WhatsApp, Discord, and Slack. My AskAI also supports a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, and various social media platforms. CoSupport AI does not provide details on end-user integrations.
Both Voiceflow and My AskAI are GDPR compliant. Voiceflow is also SOC-2 compliant, a certification that My AskAI does not hold. CoSupport AI's compliance details are not provided.
Voiceflow offers different levels of support based on the plan, from community support in the Sandbox plan to account managers in the Enterprise plan. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise. CoSupport AI's support options are not specified.
Voiceflow offers access to various AI models depending on the plan, from ChatGPT in the Sandbox plan to all LLMs in the Enterprise plan. My AskAI uses GPT-4o for its Essentials and Pro plans, with options for Claude and Gemini in the Enterprise plan. CoSupport AI uses its own AI models.
Both Voiceflow and My AskAI offer API access. CoSupport AI's API access details are not provided.
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