CoSupport AI and Userlike are both AI customer support tools designed to deflect support tickets and streamline customer interactions. CoSupport AI's pricing and usage tiers are not explicitly provided, and details regarding features such as human handover, analytics/insights, AI email assistant, and email lead capture are also unspecified. This lack of detailed information makes it challenging to compare CoSupport AI's specific capabilities and cost structure against its competitors.
Userlike, on the other hand, offers clear pricing plans and usage tiers, ranging from a free version to more comprehensive packages costing up to $350 per month, with additional custom options available. Userlike supports unlimited conversations across all tiers, features analytics and insights, and includes email lead capture. However, it does not offer human handover or an AI email assistant. Additional services like WhatsApp campaigns and AI automation are available at extra costs. Userlike's transparency in pricing and feature availability provides a clear understanding of its offerings in the market.
| Feature | CoSupport AI | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Userlike pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets through automation. Each platform offers unique features, pricing structures, and capabilities aimed at improving customer service efficiency.
All three platforms—CoSupport AI, Userlike, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically for support agents, CoSupport AI and My AskAI provide these, whereas Userlike does not.
Userlike offers a range of pricing plans, from a free tier to a custom Flex plan, with additional costs for features like WhatsApp campaigns and AI Automation Hub. My AskAI has a more straightforward pricing structure, starting at $60 for the Essentials plan, $99 for the Pro plan, and a custom Enterprise plan. A notable advantage of My AskAI is the 30-day free trial available on all plans without requiring a credit card.
While CoSupport AI and Userlike have not specified their AI pricing per 1,000 tickets/chats, My AskAI charges $99 for this service, providing clear and transparent pricing.
Userlike offers unlimited conversations across all its plans, whereas My AskAI has tiered usage limits: 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise. Additional conversations beyond these limits are priced at $0.10 each.
My AskAI supports human handover, allowing for seamless transitions between automated and human support. This feature is not provided by Userlike, and CoSupport AI has not specified its availability.
Both Userlike and My AskAI offer conversation analytics and insights, enabling businesses to track and improve their customer support interactions. CoSupport AI has not provided information on this feature.
My AskAI includes an AI Email Assistant, a feature not available in Userlike. CoSupport AI has not specified whether this feature is offered.
Both Userlike and My AskAI support email lead capture, aiding in customer relationship management. CoSupport AI has not provided information on this capability.
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Userlike and CoSupport AI have not specified their content limits.
My AskAI allows one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Information on the number of chatbots/agents for CoSupport AI and Userlike is not provided.
None of the three platforms provide a hosted help center feature.
Userlike includes a chatbot flow builder, while My AskAI and CoSupport AI do not offer this feature.
Userlike integrates with various knowledge sources like FAQ documents and previous chat histories. My AskAI supports a broader range of integrations, including websites, multiple file formats, and platforms like Google Drive, Notion, and Zendesk. CoSupport AI has not provided information on content/knowledge integrations.
Userlike supports multiple end-user integrations, including website chat and social media platforms like WhatsApp and Facebook Messenger. My AskAI offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more. CoSupport AI has not specified its end-user integrations.
Both Userlike and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant, and CoSupport AI has not provided information on compliance.
Userlike offers GPT-4 support for its free, team, and corporate plans, and professional onboarding for the Flex plan. My AskAI provides varying levels of support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. CoSupport AI has not specified its support options.
Userlike uses GPT-4 for its corporate and Flex plans, while My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. CoSupport AI uses its own AI model.
Both Userlike and My AskAI offer API access, enabling further customization and integration. CoSupport AI has not provided information on API access.
My AskAI stands out with its clear pricing, extensive integrations, and comprehensive support options. While Userlike offers unlimited conversations and a chatbot flow builder, it lacks some advanced features like human handover and an AI email assistant,
