CoSupport AI and Userdesk are both AI customer support tools designed to deflect support tickets by automating responses and handling customer inquiries. CoSupport AI's pricing details, usage tiers, and specific features such as human handover, analytics/insights, AI email assistant, and email lead capture are not provided, making it challenging to gauge its comprehensive capabilities and cost structure directly.
In contrast, Userdesk offers a detailed and transparent pricing model, charging $24 per 1,000 tickets/chats. It provides various usage tiers, from a free plan with 30 AI messages per month to an enterprise plan supporting up to 100,000 AI messages per month. Userdesk does not support human handover or provide analytics/insights and an AI email assistant, but it does include an email lead capture feature. Its pricing plans range from free to $499 per month, with an additional option to remove the "Powered by Userdesk" branding for $39 per month. This detailed information positions Userdesk as a more accessible option for different business sizes and needs.
| Feature | CoSupport AI | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Not provided | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Not provided | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | No | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI,Userdesk, andMy AskAIare AI-powered customer support tools designed to help businesses deflect support tickets and optimize customer service operations. Each platform offers a range of features tailored to meet the needs of different user bases, from small businesses to large enterprises.
All three platforms, CoSupport AI, Userdesk, and My AskAI, offer core AI customer support features. These include automated responses to customer queries, which help in reducing the load on human support agents.
CoSupport AI and My AskAI provide AI features specifically designed for support agents. These features enhance the efficiency and effectiveness of human agents by providing AI-driven suggestions and automations. Userdesk's offering in this area remains to be confirmed.
My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial across all plans without requiring a credit card. Userdesk's pricing ranges from a free plan to an Enterprise plan at $499 per month, with various intermediate tiers. CoSupport AI's pricing details are not provided.
My AskAI charges $99 per 1,000 tickets/chats, while Userdesk charges $24 for the same volume. CoSupport AI's pricing for this metric is not available.
My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits. Userdesk offers a free tier with 30 AI messages per month and scales up to 100,000 AI messages per month in its Enterprise plan.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Userdesk does not offer this feature, and CoSupport AI's capabilities in this area are not specified.
My AskAI provides conversation analytics and insights, which help businesses understand customer interactions and improve service quality. Userdesk lacks this feature, and CoSupport AI's offering is unspecified.
My AskAI includes an AI email assistant, enhancing the platform's versatility by automating email responses. Userdesk does not offer an AI email assistant, and CoSupport AI's capabilities are not detailed.
Both My AskAI and Userdesk offer email lead capture features, which enable businesses to gather potential customer information through automated interactions. CoSupport AI's capabilities in this area are not specified.
My AskAI offers unlimited content limits across all plans, ensuring businesses can train their AI with as much data as needed. Userdesk's content limits range from 50,000 training words in the free plan to 50,000,000 in the Enterprise plan. CoSupport AI's content limits are not provided.
My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. Userdesk's plans range from one chatbot in the free and Hobby tiers to 50 chatbots in the Enterprise tier. CoSupport AI's chatbot limits are not specified.
Neither My AskAI nor Userdesk provides a hosted help center or chatbot flow builder. CoSupport AI's offerings in these areas are not detailed.
My AskAI supports a wide range of integrations, including websites, various file types (PDF, Docx, txt, CSV, etc.), and platforms like Google Drive, Notion, Confluence, and more. Userdesk offers integrations with websites, files (PDFs), Notion pages, and sitemap.xml. CoSupport AI’s integrations are not specified.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more. Userdesk integrates with WordPress, Shopify, Webflow, Wix, and any website. CoSupport AI's end-user integrations are not detailed.
Both Userdesk and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. My AskAI offers varying levels of support, from web and email support in Essentials to a dedicated success manager in the Enterprise plan. CoSupport AI's compliance and support details are not provided.
My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for t
