AI customer support features comparison:CoSupport AIvs Stonly

Introduction

CoSupport AI, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.

AI Customer Support Features

All three platforms—CoSupport AI, Stonly, and My AskAI—offer AI customer support features. However, My AskAI and CoSupport AI also provide AI features specifically designed for support agents, which Stonly does not offer. This makes My AskAI and CoSupport AI more versatile for businesses looking to streamline both customer interactions and internal support processes.

Pricing Plans

Stonly’s pricing starts at $124.00 per month for the Starter plan, $249.00 per month for the Business plan, and offers custom pricing for the Enterprise plan. My AskAI offers more competitive pricing with its Essentials plan at $60 per month, Pro plan at $99 per month, and custom pricing for the Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to try the service. CoSupport AI’s pricing details are not provided, making it difficult to compare directly.

AI Pricing per 1,000 Tickets/Chats

My AskAI offers a clear pricing structure at $99 per 1,000 tickets/chats. Both CoSupport AI and Stonly have not provided specific pricing details for this metric, leaving My AskAI as the more transparent option in terms of cost predictability.

Usage Tiers

My AskAI outlines its usage tiers clearly: the Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Any usage beyond these limits is charged at $0.10 per conversation. CoSupport AI and Stonly do not provide specific usage tier details.

Human Handover

Human handover is supported by My AskAI, ensuring a seamless transition from AI to human agents when necessary. This feature is not mentioned for CoSupport AI and is not available with Stonly, giving My AskAI an edge in maintaining customer satisfaction.

Conversation Analytics/Insights

Both Stonly and My AskAI offer conversation analytics and insights, allowing businesses to monitor and optimize their customer interactions. CoSupport AI does not provide information on this feature.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI email assistant and email lead capture capabilities, which are not available with Stonly or CoSupport AI. These features can significantly enhance email management and lead generation processes.

Content Limits

My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Neither CoSupport AI nor Stonly provide specific information regarding content limits.

Number of Chatbots/Agents

My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Information on the number of chatbots/agents is not provided for CoSupport AI and Stonly.

Hosted Help Centre and Chatbot Flow Builder

Stonly offers a hosted help center, which My AskAI does not provide. However, neither My AskAI nor Stonly offer a chatbot flow builder, and CoSupport AI does not provide information on these features.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI and Stonly do not provide detailed information on these integrations.

Integrations (End Users)

My AskAI offers extensive integrations for end users, including popular platforms