CoSupport AI and SiteGPT are both AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. CoSupport AI's pricing and specific features such as human handover, analytics, AI email assistant, and email lead capture are not disclosed, making it difficult to directly compare its cost-effectiveness and capabilities with SiteGPT. The lack of detailed information on usage tiers and price plans further limits the ability to evaluate CoSupport AI's market position comprehensively.
In contrast, SiteGPT offers transparent pricing and detailed usage tiers, starting at $49 per month for the Starter plan, which includes up to 4,000 messages per month, and scaling up to an Enterprise plan that supports unlimited messages starting at $999 per month. SiteGPT also provides additional features such as human handover, analytics/insights, and email lead capture, but does not include an AI email assistant. The cost per 1,000 tickets/chats is set at $25, and there are options to remove branding and purchase extra message capacity. This clarity in pricing and features positions SiteGPT as a more straightforward option for businesses looking to understand and manage their customer support costs and capabilities.
| Feature | CoSupport AI | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Not provided | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Not provided | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers various features aimed at automating responses and assisting support agents, but they differ in pricing, capabilities, and integrations.
All three platforms—CoSupport AI, SiteGPT, and My AskAI—offer robust AI customer support features. These tools are designed to handle customer queries, thereby reducing the load on human agents and improving response times.
Similarly, all three platforms provide AI features specifically designed to assist support agents. These features typically include automated responses, suggestions, and analytics to improve the efficiency of human agents.
CoSupport AI does not provide detailed pricing information. SiteGPT offers multiple pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. My AskAI has three pricing plans: Essentials at $60, Pro at $99, and Enterprise (price on application). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
SiteGPT charges $25 for every 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not provided.
SiteGPT offers usage tiers based on the number of messages per month, ranging from 4,000 to unlimited for the Enterprise plan. My AskAI's usage tiers are based on conversations, with Essentials offering 200 conversations/month, Pro offering 1,000 conversations/month, and Enterprise providing unlimited conversations. Additional conversations are priced at $0.10 each.
Both SiteGPT and My AskAI support human handover, allowing complex queries to be transferred to human agents when necessary. Information about this feature for CoSupport AI is not provided.
Both SiteGPT and My AskAI offer conversation analytics and insights, which help in understanding customer interactions and improving service quality. CoSupport AI does not provide information on this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or CoSupport AI. This can be particularly useful for automating email responses and managing email queries more efficiently.
Both SiteGPT and My AskAI offer email lead capture capabilities, assisting businesses in gathering potential customer information through automated interactions. CoSupport AI does not provide information on this feature.
SiteGPT has specific content limits depending on the plan, ranging from 200 to 100,000 training web pages. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. This can be a significant advantage for businesses with extensive content needs.
SiteGPT's chatbot limits vary by plan, with the Starter plan allowing one chatbot and the Enterprise plan offering unlimited chatbots. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan provides unlimited chatbots.
Neither SiteGPT nor My AskAI offers a hosted help centre or a chatbot flow builder, and there is no information available on these features for CoSupport AI.
SiteGPT supports a wide range of content and knowledge integrations, including websites, various file types, and cloud storage services like Google Drive and Dropbox. My AskAI also offers extensive integrations, including websites, multiple file formats, and additional services like Confluence, Gitbook, Zendesk, Intercom, and Salesforce.
Both SiteGPT and My AskAI offer numerous end-user integrations. SiteGPT supports platforms like Google Chat, Messenger, Slack, and Zendesk, with more integrations coming soon. My AskAI provides integrations with a broader range of platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging services through Intercom/Zendesk.
Both SiteGPT and My AskAI are GDPR compliant. However, neither platform is SOC-2 compliant. In terms of support, SiteGPT offers varying levels of support depending on the plan, while My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
SiteGPT utilizes GPT-4o for its AI models. My AskAI also uses GPT-4o for Essentials and Pro plans, with the Enterprise plan offering additional options like Claude and Gemini. Both platforms provide API access, making it easier for businesses to integrate their existing systems.
In summary, while CoSupport AI lacks detailed information on several features, SiteGPT and My AskAI offer comprehensive AI customer support solutions with varied pricing, capabilities, and integrations. My AskAI stands out with its AI email assistant, unlimited content limits, and extensive integrations, making it a robust option for businesses looking to enhance their customer support operations.
