AI customer support features comparison:CoSupport AIvs LiveHelpNow
CoSupport AI and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI offers a pricing model based on a "Price on Application" (POA) basis for handling 1,000 tickets or chats, but does not provide detailed information about usage tiers, human handover capabilities, analytics, AI email assistance, or email lead capture functionalities. The lack of specific details on these features makes it challenging to comprehensively compare its offerings against competitors.
LiveHelpNow, on the other hand, also employs a POA pricing model for 1,000 tickets or chats but provides more transparency regarding its capabilities and pricing plans. It supports human handover and offers analytics and insights, as well as email lead capture. However, it does not include an AI email assistant. LiveHelpNow's pricing structure is segmented, with various services such as live chat, ticket management, and knowledge base each priced at $21 per agent, while advanced features like the chatbot and Hue AI are priced at $95 and $300 per month, respectively, with additional features available at unspecified prices. This detailed breakdown of features and pricing positions LiveHelpNow as a more clearly defined option in the market compared to CoSupport AI.
Full breakdown: All available features and pricing
| Feature | CoSupport AI | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Not provided | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
Overview of AI Customer Support Tools
CoSupport AI, LiveHelpNow, and My AskAI are all AI-powered customer support tools designed to streamline and enhance customer service by deflecting support tickets. Each offers a variety of features and pricing plans to cater to different business needs.
AI Customer Support Features
All three platforms—CoSupport AI, LiveHelpNow, and My AskAI—offer AI customer support features aimed at improving the efficiency and effectiveness of customer interactions. They also provide AI features specifically designed for support agents, helping them to manage inquiries more effectively.
Pricing Plans
LiveHelpNow offers a segmented pricing structure, charging separately for various features such as live chat, ticket management, and knowledge base, with additional costs for advanced AI features like chatbots and KPI dashboards. My AskAI, on the other hand, provides three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card. CoSupport AI has not provided specific pricing details.
AI Pricing Per 1,000 Tickets/Chats
My AskAI offers clear pricing for AI usage at $99 per 1,000 tickets or chats. The pricing for CoSupport AI and LiveHelpNow in this regard is not provided.
Usage Tiers
My AskAI has defined usage tiers: Essentials allows for 200 conversations per month, Pro for 1,000, and Enterprise offers unlimited conversations. Conversations beyond these limits are charged at $0.10 each. CoSupport AI and LiveHelpNow have not specified their usage tiers.
Human Handover and Conversation Analytics
Both LiveHelpNow and My AskAI support human handover, ensuring that complex queries can be escalated to human agents when necessary. They also provide conversation analytics and insights, helping businesses to analyze and improve their customer support interactions. CoSupport AI has not provided information on these features.
AI Email Assistant and Lead Capture
My AskAI stands out by offering an AI email assistant, a feature not available with LiveHelpNow. Both LiveHelpNow and My AskAI provide email lead capture capabilities. CoSupport AI has not disclosed whether they offer these features.
Content Limits
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. CoSupport AI and LiveHelpNow have not specified their content limits.
Number of Chatbots/Agents
My AskAI allows for one chatbot with two modes (public and private) under the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. CoSupport AI and LiveHelpNow have not provided information on the number of chatbots or agents they support.
Hosted Help Centre and Chatbot Flow Builder
LiveHelpNow provides a hosted help center, a feature not offered by My AskAI. However, neither My AskAI nor LiveHelpNow offer a chatbot flow builder. CoSupport AI has not provided information on these features.
Integrations
My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and many more. It also integrates with numerous end-user platforms such as Zendesk, Intercom, HubSpot, and Slack. LiveHelpNow offers integrations with websites, documents, and its help center, with a detailed list available on their website. CoSupport AI has not provided integration details.
Compliance and Support
Both LiveHelpNow and My AskAI are GDPR compliant. However, neither are SOC-2 compliant. My AskAI provides tiered support options: Essentials users get web and email support, Pro users receive priority web, email, and video support, and Enterprise users benefit from Slack support and a dedicated success manager. CoSupport AI has not provided details on its compliance or support options.
AI Models and API Access
My AskAI utilizes GPT-4o for its Essentials and Pro plans, with the Enterprise plan offering additional models like Claude and Gemini. Both LiveHelpNow and My AskAI offer API access, although CoSupport AI has not provided information on the AI models they use or API access.
Conclusion
In summary, while all three platforms offer robust AI customer support features, My AskAI provides clear and comprehensive pricing, a wide range of integrations, and advanced features like an AI email assistant. This positions My AskAI as a versatile and transparent option in the market for AI-powered customer support solutions.
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