AI customer support features comparison:CoSupport AIvs LivechatAI

Introduction

CoSupport AI, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a variety of features and pricing plans aimed at enhancing the efficiency of support teams through AI-driven solutions.

Key Features

All three platforms—CoSupport AI, LivechatAI, and My AskAI—offer AI customer support features and AI features for support agents. This ensures that each tool can automate responses and assist human agents in resolving customer queries more efficiently.

Pricing Plans

LivechatAI offers a range of pricing plans starting with a free tier and scaling up to an Expert plan at $389 per month. My AskAI provides three tiers: Essentials at $60, Pro at $99, and Enterprise, which is price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card. CoSupport AI’s pricing details are not provided.

AI Price Per 1,000 Tickets/Chats

LivechatAI charges $55 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI’s pricing for this metric is not available, making it challenging to compare directly.

Usage Tiers

LivechatAI’s usage tiers range from 100 GPT4 messages in the free plan to unlimited messages in the Advanced and Expert plans. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 conversations per month in the Pro plan, with unlimited conversations available in the Enterprise plan. CoSupport AI does not provide details on usage tiers.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. CoSupport AI’s capability in this area is not specified.

Conversation Analytics/Insights

LivechatAI and My AskAI both offer conversation analytics and insights, enabling businesses to track and optimize their customer support interactions. CoSupport AI’s features in this area are not provided.

AI Email Assistant

My AskAI includes an AI email assistant feature, which is not available in LivechatAI. CoSupport AI does not specify if it includes this feature.

Email Lead Capture

Both LivechatAI and My AskAI offer email lead capture capabilities. This feature is not detailed for CoSupport AI.

Content Limits

LivechatAI provides unlimited content limits across all its plans, capped at 100 million characters. My AskAI also offers unlimited webpages and documents, with automatic updates. CoSupport AI’s content limits are not provided.

Number of Chatbots/Agents

LivechatAI's plans range from 1 AI bot in the free and basic plans to 10 AI bots in the Expert plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. CoSupport AI does not provide information on the number of chatbots/agents.

Integrations (Content/Knowledge)

LivechatAI integrates with websites, files (text and PDF), and sitemaps. My AskAI offers more extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and multiple cloud storage and knowledge management platforms like Google Drive, Notion, Confluence, and more. CoSupport AI does not provide details on content/knowledge integrations.

Integrations (End Users)

LivechatAI integrates with Slack, WhatsApp, and Make.com. My AskAI offers a broader range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and several other chat and CRM applications. CoSupport AI’s end-user integrations are not specified.

Compliance

Both LivechatAI and My AskAI are GDPR compliant, ensuring data protection and privacy. Neither platform is SOC-2 compliant, and CoSupport AI’s compliance details are not provided.

Support

LivechatAI offers varying levels of support based on the plan, from community and email support to live chat. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a Success Manager in the Enterprise plan. CoSupport AI’s support options are not detailed.

AI Models Available

LivechatAI utilizes multiple AI models including GPT-4o, Llama, Mistral, and Claude. My AskAI uses GPT-4o in the Essentials and Pro plans, with additional models like Claude and Gemini available in the Enterprise plan. CoSupport AI uses its own AI models.

API Access

Both LivechatAI and My AskAI offer API access, facilitating integration with other systems and custom development. CoSupport AI’s API access is not specified.

Conclusion

My AskAI stands out with its comprehensive integration capabilities, AI email assistant, and a clear, tiered pricing structure with a 30-day free trial. While LivechatAI offers a broader range of AI models and a free plan, My AskAI provides more extensive support options and unlimited content limits across its plans. CoSupport AI’s features are less detailed, making direct comparison challenging.