CoSupport AI and Kommunicate are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. CoSupport AI's pricing and usage tiers are not publicly available, and there is limited information regarding its features, such as human handover, analytics, AI email assistance, and email lead capture. This lack of detailed information makes it challenging to assess its specific capabilities and cost-effectiveness compared to competitors.
Kommunicate, on the other hand, offers transparent pricing with a cost of $84 per 1,000 tickets or chats. It provides distinct usage tiers: Lite for 1,000 messages, Advanced for 5,000 messages, and Enterprise with custom pricing. Key features include human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant. The pricing plans for Kommunicate are clearly defined, with the Lite plan at $100 per month and the Advanced plan at $200 per month, while the Enterprise plan requires custom pricing. This level of detail allows potential users to better understand the value and scalability of Kommunicate's offerings.
| Feature | CoSupport AI | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Not provided | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $84 | $99 |
| Usage Tiers | Not provided | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Not provided | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | [CoSupport AI pricing page](Not provided) | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Not provided | Yes | Yes |
| SOC-2 Compliant | Not provided | No | No |
| Support | Not provided | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Own | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
CoSupport AI, Kommunicate, and My AskAI are AI customer support tools designed to reduce the volume of support tickets by automating customer interactions. Each platform offers unique features, pricing, and capabilities.
All three platforms—CoSupport AI, Kommunicate, and My AskAI—provide AI customer support features. However, My AskAI and CoSupport AI extend their AI capabilities to support agents, whereas Kommunicate does not.
Kommunicate offers three pricing tiers: Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. My AskAI's plans are more cost-effective, starting with Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application. My AskAI also provides a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing is not publicly available.
For AI services, Kommunicate charges $84 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not disclosed.
Kommunicate's usage tiers start at 1,000 messages for the Lite plan and go up to 5,000 messages for the Advanced plan, with custom pricing for Enterprise. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, with an additional $0.10 per conversation beyond the plan limits.
Both Kommunicate and My AskAI support human handover and provide conversation analytics and insights. CoSupport AI's capabilities in these areas are not specified.
My AskAI includes an AI Email Assistant, a feature not available in Kommunicate. Both My AskAI and Kommunicate offer email lead capture functionalities.
My AskAI imposes no limits on the number of webpages and documents across all plans, and content is updated automatically. Kommunicate's content limits are not clearly specified.
My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Kommunicate's specific limits on the number of chatbots or agents are not detailed.
Neither My AskAI nor Kommunicate offers a hosted help center. However, Kommunicate provides a chatbot flow builder, a feature absent in My AskAI.
My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, SharePoint, and many more. Kommunicate supports integrations with web scraping, FAQs, documents, and existing customer interactions, as well as platforms like Zendesk and Salesforce.
My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many others. Kommunicate's end-user integrations are detailed on their website.
Both Kommunicate and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, My AskAI offers various levels of support depending on the plan, including web, email, video, Slack, and a success manager for Enterprise customers. Kommunicate offers email, knowledge base, live chat, phone support, personalized onboarding, product training, and a dedicated account manager, depending on the plan.
My AskAI uses GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini for the Enterprise plan. Kommunicate also uses GPT-4o. Both platforms offer API access, while CoSupport AI's details on AI models and API access are not provided.
My AskAI stands out with its cost-effective pricing, extensive integrations, and comprehensive AI support features, including an AI Email Assistant and flexible conversation limits. Kommunicate provides robust support features and a chatbot flow builder, but lacks some of the advanced capabilities offered by My AskAI. CoSupport AI's offerings remain less transparent due to the lack of publicly available information.
