AI customer support features comparison: CoSupport AI vs Kommunicate

Overview of AI Customer Support Tools

CoSupport AI, Kommunicate, and My AskAI are AI customer support tools designed to reduce the volume of support tickets by automating customer interactions. Each platform offers unique features, pricing, and capabilities.

AI Customer Support Features

All three platforms—CoSupport AI, Kommunicate, and My AskAI—provide AI customer support features. However, My AskAI and CoSupport AI extend their AI capabilities to support agents, whereas Kommunicate does not.

Pricing and Plans

Kommunicate offers three pricing tiers: Lite at $100/month, Advanced at $200/month, and Enterprise with custom pricing. My AskAI's plans are more cost-effective, starting with Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application. My AskAI also provides a 30-day free trial on all plans without requiring a credit card. CoSupport AI's pricing is not publicly available.

AI Pricing per 1,000 Tickets/Chats

For AI services, Kommunicate charges $84 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not disclosed.

Usage Tiers

Kommunicate's usage tiers start at 1,000 messages for the Lite plan and go up to 5,000 messages for the Advanced plan, with custom pricing for Enterprise. My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited conversations for the Enterprise plan, with an additional $0.10 per conversation beyond the plan limits.

Human Handover and Conversation Analytics

Both Kommunicate and My AskAI support human handover and provide conversation analytics and insights. CoSupport AI's capabilities in these areas are not specified.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI Email Assistant, a feature not available in Kommunicate. Both My AskAI and Kommunicate offer email lead capture functionalities.

Content Limits

My AskAI imposes no limits on the number of webpages and documents across all plans, and content is updated automatically. Kommunicate's content limits are not clearly specified.

Number of Chatbots/Agents

My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Kommunicate's specific limits on the number of chatbots or agents are not detailed.

Hosted Help Centre and Chatbot Flow Builder

Neither My AskAI nor Kommunicate offers a hosted help center. However, Kommunicate provides a chatbot flow builder, a feature absent in My AskAI.

Integrations (Content/Knowledge)

My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, SharePoint, and many more. Kommunicate supports integrations with web scraping, FAQs, documents, and existing customer interactions, as well as platforms like Zendesk and Salesforce.

Integrations (End Users)

My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and many others. Kommunicate's end-user integrations are detailed on their website.

Compliance and Support

Both Kommunicate and My AskAI are GDPR compliant, but neither is SOC-2 compliant. In terms of support, My AskAI offers various levels of support depending on the plan, including web, email, video, Slack, and a success manager for Enterprise customers. Kommunicate offers email, knowledge base, live chat, phone support, personalized onboarding, product training, and a dedicated account manager, depending on the plan.

AI Models and API Access

My AskAI uses GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini for the Enterprise plan. Kommunicate also uses GPT-4o. Both platforms offer API access, while CoSupport AI's details on AI models and API access are not provided.

Conclusion

My AskAI stands out with its cost-effective pricing, extensive integrations, and comprehensive AI support features, including an AI Email Assistant and flexible conversation limits. Kommunicate provides robust support features and a chatbot flow builder, but lacks some of the advanced capabilities offered by My AskAI. CoSupport AI's offerings remain less transparent due to the lack of publicly available information.